Delivery Lead – Banking Programs & Customer Experience

Zafin; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus potential

Generous paid time off

Paid volunteering days

Wellness benefits

Job summary

Zafin in Toronto is looking for a highly experienced professional to lead complex banking solutions. This role requires over 10 years in banking or financial services, with a solid grasp of banking software implementation. The candidate will drive delivery excellence, ensure customer engagement, and facilitate communication across teams. Zafin offers a culture of teamwork, competitive salaries, and opportunities for professional growth in a hybrid working environment.

Qualifications

• Minimum of 10 years in banking or financial services focused on corporate clients.
• Hands-on experience in implementing banking software.
• Solid understanding of banking concepts and issues.

Responsibilities

• Lead cross-functional teams in delivery of complex programs.
• Ensure program objectives and timelines are met for customer satisfaction.
• Manage issues during critical delivery periods to maintain continuity.

Skills

Leadership skills

Excellent communication

Problem-solving skills

Negotiation skills

Education

10+ years in banking or financial services

Tools

Enterprise-level banking software

Job description

Zafin in Toronto is looking for a highly experienced professional to lead complex banking solutions. This role requires over 10 years in banking or financial services, with a solid grasp of banking software implementation. The candidate will drive delivery excellence, ensure customer engagement, and facilitate communication across teams. Zafin offers a culture of teamwork, competitive salaries, and opportunities for professional growth in a hybrid working environment.