Delivery Director

Backbase; Montreal (administrative region); On-site; CAD 150,000 - 190,000; Full time

Job summary

Backbase is seeking a Delivery Director to lead the regional delivery strategy and communicate the vision to strategic customers. You will represent Backbase at executive levels and ensure alignment with the broader organization, while driving cost savings, revenue opportunities and customer satisfaction.

You will lead a tribe and multiple customer teams, overseeing margins, billability, team happiness, education and results, with hands-on support as needed and travel 20-30% to client locations.

Qualifications

• Leads regional delivery strategy with executive visibility.
• Manages margins, billability, team well-being and education.
• Travel 20-30% to client sites and provide hands-on support.

Responsibilities

• Engage strategic customers at executive level and represent Backbase.
• Translate project results into cost savings, sales and satisfaction gains.
• Create a culture of excellence and continuous improvement within the tribe.

Skills

Leadership

Stakeholder management

Strategic thinking

Budget management

Client relationships

Financial sector experience

Education

Master's degree in business

Job description

As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.

Meet the job

You are responsible for the regional delivery strategy and for sharing the vision to the customers while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.

You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team. Margin, billability, employee happiness, education, personal care and team results. You must be able to translate project results into cost savings, increased sales, improved customer satisfaction and a healthy working environment.

To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.

How about You

• +10 years experience;
• Solid experience in financial sector (6+ years);
• Managed a department or multiple streams / programmes of work;
• Can demonstrate experience in startup / scaleup environment;
• Total budget management in a point of time above 2.5 Mn;
• Preferably Master's degree in a business related field;
• Professional working proficiency in the English and local language.