Deckhand

City Experiences; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Deckhand for its Toronto operations. This seasonal role involves maintaining vessel cleanliness, ensuring guest safety, and providing exceptional hospitality. With a focus on teamwork and communication, the Deckhand will assist in various maintenance tasks and ensure a positive experience for all guests on board. If you are energetic, enthusiastic, and ready to contribute to an amazing experience on water, this opportunity is perfect for you. Join a company that values respect and teamwork, and be part of an exciting journey in the hospitality and transportation sector.

Qualifications

• Must possess a service orientation and effectively communicate with guests.
• Marine experience and First Aid Certification are assets.

Responsibilities

• Maintain cleanliness and safety of all common areas on the vessel.
• Assist Captain in maintaining vessel equipment and participate in safety drills.
• Provide amazing hospitality to guests and coworkers.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Physical Endurance

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking a Deckhand for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Deckhand is responsible for maintaining the appearance and cleanliness of the vessels. The successful candidate will take a customer-centric approach to ensure guest comfort and safety while underway and assist with docking and undocking. The Deckhand will provide preventative, corrective, emergency, cosmetic, and routine maintenance to all associated equipment, piers, and vessels. This position will include other general maintenance duties such as painting, repairing, renovating, and remodeling on and off the vessels.

Key Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions or to locate navigational aids.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain cleanliness and safety of all common areas, including decks and restrooms.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Set up and break down dining room and service stations as prescribed.
• Help the Restaurant Manager with additional hospitality duties as requested.
• Be prepared to begin work at scheduled time and work extended shifts as business needs dictate.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with maintenance and repair of vessel systems and troubleshooting as needed.
• Assist with the startup and completion of projects.
• Complete maintenance projects and repair work within the timeframe assigned, and inform management of all progress, delays, and/or challenges.
• Communicate effectively with all team members and management to ensure timely project completion.
• Use proper safety equipment at all times.
• Other duties as assigned by the Captain, Mate, Restaurant Manager on duty, Port Captain, or Associate Director, Marine Operations.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Marine experience is an asset.
• First Aid Certification is an asset.
• Energetic and enthusiastic personality essential.
• Must effectively understand and convey written and verbal information to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• Ability to work for extended periods without sitting and lift heavy items.
• Ability to analyze and solve problems; manage multiple priorities/tasks.
• WHIMIS training provided.
• Working knowledge of Lock Out Tag Out Systems.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms).
• Availability for work on all major holidays and weekends.
• Wear assigned Personal Protective Equipment (PPE) as required.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type.