Dealer Support Representative (On-Site)

Concentrix; Oshawa; On-site; Full time

Job summary

Join a leading global organization as a Dealer Support Representative in Oshawa. This role involves providing exceptional customer service and technical support, with opportunities for career growth. Enjoy a supportive team environment and comprehensive training.

Benefits

Paid Training

Performance Incentives

Employee Referral Bonuses

Retirement Plan

Paid PTO and Holidays

Health Insurance

Employee Assistance Program

Qualifications

• At least 1 year of customer service experience beneficial.
• Availability to work at least 40 hours per week.

Responsibilities

• Welcome customers to the brand and products.
• Respond to inquiries from dealers and representatives.
• Provide first-level technical support.

Skills

Customer Service

Multitasking

Eagerness to Learn

Proficiency in Windows

Education

High School Diploma

Job description

Job Title:

Dealer Support Representative (On-Site)

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Title: Dealer Support Representative

Location: Oshawa, Ontario

The Dealer Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

Join Our Team

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns awards such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”? Then the Dealer Support Representative position at Concentrix is perfect for you!

As a Dealer Support Representative, you’ll be part of a diverse team from over 70 countries, contributing to and supporting each other’s success. We help leading brands deliver exceptional customer experiences through innovation and technology. Due to growth, we’re seeking talented individuals to join us.

Career Growth and Development

This is an excellent opportunity to start a new career path and build lifelong friendships. We provide comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted from within. We also offer free Learning and Leadership Development programs to help you achieve your career goals.

Responsibilities

• Welcome customers to the brand and our products
• Handle various call types from North American customers, answering inquiries professionally
• Respond to dealers, zone offices, warranty administrators, and dealer representatives regarding order and shipping status, claims, and incentives
• Provide first-level technical support related to communication infrastructure and web-based applications
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• At least 1 year of customer service experience (retail, restaurant, or call center) is beneficial
• High School Diploma or equivalent
• Ability to multitask effectively in a fast-paced environment
• Eagerness to learn new technologies
• Proficiency in Windows-based applications
• Availability to work at least 40 hours per week; currently not hiring students

Benefits

We value our people and invest in their success. Benefits include:

• $18.90 hourly wage
• Paid training and performance incentives
• Employee referral bonuses
• Retirement plan, paid PTO and holidays, health insurance, and Employee Assistance Program
• Modern office with advanced technology and a supportive team

Apply Today

If this opportunity excites you, we want to hear from you. Join over 440,000 global team members calling Concentrix their employer of choice.

Location: Oshawa, Ontario

Language Requirements: [Specify language requirements if applicable]

Time Type: Full-time

By submitting your application, you acknowledge understanding of our privacy notice for California residents if applicable. Concentrix is an Equal Opportunity Employer committed to a discrimination-free workplace.