Dealer Solutions Performance Lead

Solera Corporation; Halifax; Remote; CAD 90,000 - 125,000; Full time

Job summary

Solera Corporation seeks a Solutions Performance Manager for Dealer Solutions Account Management to optimize dealership workflows and drive product adoption across DMS, CRM, Service, and Marketing platforms.

You will work with Account Managers to deliver performance insights, coach customers, and demonstrate measurable ROI, coordinating training and best practices to improve renewal readiness across territories in Canada.

Qualifications

• 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
• Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
• Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
• Excellent skills in coaching, training, process improvement, and data analysis.
• Ability to communicate complex workflows clearly to dealership users and leaders.
• Preferred familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
• Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
• Background in BDC operations, service lane management, or dealership marketing.
• Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
• Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Responsibilities

• Lead Product Adoption & Utilization in assigned Platform (CRM) to drive adoption and usage.
• Perform Performance Improvement & Dealership Optimization with Account Manager, translating metrics into actionable recommendations.
• Conduct on-site or virtual coaching sessions to improve technician efficiency, lead response times, appointment set ratios, and close rates.
• Provide ROI storytelling showing how product usage improves KPIs.
• Deliver data-backed recommendations and action plans; maintain progress documentation.

Skills

Automotive SaaS

Dealership operations

Training

Consulting

CRM platforms

Data analysis

Tools

DMS

CRM

Service scheduling

Marketing platforms

Job description

Solera Corporation seeks a Solutions Performance Manager for Dealer Solutions Account Management to optimize dealership workflows and drive product adoption across DMS, CRM, Service, and Marketing platforms.

You will work with Account Managers to deliver performance insights, coach customers, and demonstrate measurable ROI, coordinating training and best practices to improve renewal readiness across territories in Canada.