Deal Specialist

BMO; Burnaby; On-site; CAD 45,000 - 85,000; Full time

Job summary

A leading financial institution in Metro Vancouver is seeking a customer service specialist who will act as a subject matter expert and manage business solutions. Candidates should have 3-5 years of experience, a post-secondary degree, and in-depth skills in communication and problem-solving. The role offers a competitive salary range of $45,500.00 - $84,500.00 and benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• Typically 3-5 years of relevant experience.
• Good understanding of business unit's key products and services.
• Knowledge of risk and regulatory requirements.

Responsibilities

• Acts as a subject matter expert and first contact for escalation.
• Provides advice on implementation of solutions.
• Supports change management and operational activities.

Skills

Collaboration & team skills

Analytical and problem solving skills

Verbal & written communication skills

Influence skills

Accurate data entry skills

Education

Post-secondary degree in related field or equivalent experience

Tools

Standard desktop applications

Job description

Application Deadline: 12/12/2025

Address: 525 8th Ave SW East Tower

Job Family Group: Customer Shared Services

Responsibilities

• Acts as a subject matter expert and first contact for escalation.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Builds effective relationships with internal/external stakeholders.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Processes more complex transactions and activities.
• Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required.
• Organizes work information to ensure accuracy and completeness.
• Supports the development of tools and delivery of training focused on delivering business results.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Participates in deal closing events to ensure conditions and funding requirements have been met.
• Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
• Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
• Manages customer documentation to ensure that records are maintained in a proper manner.
• Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Develops knowledge around a customer's business, industry, and market in effort to better service their needs.
• May prepare legal documents.
• Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and understanding of business unit's key products and services, processes and controls - Good.
• Knowledge of standard desktop applications and department systems and applications - Good.
• Understanding of business unit's risk and regulatory requirements - Good.
• Accurate data entry skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary

Salary: $45,500.00 - $84,500.00 (Salaried)

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.