Deal Desk Analyst

AD; Mississauga; Hybrid; CAD 70,000 - 111,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) in Mississauga, ON is hiring a Deal Desk Analyst for our Commercial Operations Center of Excellence.

The role supports deal execution, onboarding, and client satisfaction, partnering with Sales and internal teams to ensure accurate documentation and smooth transitions. You will act as a liaison across business units, guide on AML/KYC requirements, and drive process improvements using CRM tools and other platforms.

Qualifications

• High school diploma required; post-secondary education an asset.
• 3–5 years' experience in operations, onboarding, or systems integration.
• Strong customer focus, judgment, and accountability.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficient in Excel, CRM tools, Word, and PowerPoint.
• Able to work independently and handle confidential information.
• HR, payroll, or workforce management experience preferred.
• Bilingual French is an asset; not required.

Responsibilities

• Serve as the post-sale onboarding subject matter expert for Clients, Sales, and Service teams.
• Act as the primary liaison between Business Units and internal stakeholders, providing guidance, training recommendations, and best practices.
• Deliver timely, client-focused support to sales teams, including issue resolution, escalations, and guidance on complex opportunities.
• Manage high-priority and non-standard requests, proactively identifying solutions and mitigating risk.
• Lead cross-functional initiatives and process improvement projects, including CRM, Copilot, Slack, and other operational tools.
• Partner with Sales, Brokers, Clients, Implementation, and internal teams to ensure accurate documentation, onboarding, and seamless client transitions.
• Serve as a subject matter expert on pre- and post-sales processes, including onboarding, implementation, AML/KYC requirements, and operational readiness.
• Support leadership in driving operational excellence, process improvements, training initiatives, and change management.
• Coach and support team members while promoting knowledge sharing and process consistency.
• Communicate updates, process changes, and key initiatives effectively across Sales and stakeholder groups.
• End-to-end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout.
• Guide clients through effective use of the platform, providing hands-on support on features and workflows while proactively identifying complications and troubleshooting technical or operational issues.

Skills

Customer focus

Communication

Analytical skills

CRM tools

Excel

Word

PowerPoint

HR experience

French a plus

Education

High school diploma

Post-secondary education asset

Tools

CRM tools

Excel

Word

PowerPoint

Job description

Job Title: Deal Desk Analyst - Commercial Operations Center of Excellence (CoE)

Location: Mississauga, ON (Hybrid 3 days in office )

ADP is seeking a Deal Desk Analyst for our Commercial Operations Center of Excellence in Mississauga, ON. In this role, you will partner closely with Sales to support deal execution, enhance operational efficiency, and contribute to client success. We're looking for a proactive, detail-oriented professional who thrives in a fast-paced, collaborative environment.

At ADP, you'll have the opportunity to make an impact, grow your career, and work alongside talented teams committed to delivering exceptional results.

Responsibilities:

• Serve as the post-sale onboarding subject matter expert for Clients, Sales, and Service teams.


• Act as the primary liaison between Business Units and internal stakeholders, providing guidance, training recommendations, and best practices.


• Deliver timely, client-focused support to sales teams, including issue resolution, escalations, and guidance on complex opportunities.


• Manage high-priority and non-standard requests, proactively identifying solutions and mitigating risk.


• Lead cross-functional initiatives and process improvement projects, including CRM, Copilot, Slack, and other operational tools.


• Partner with Sales, Brokers, Clients, Implementation, and internal teams to ensure accurate documentation, onboarding, and seamless client transitions.


• Serve as a subject matter expert on pre- and post-sales processes, including onboarding, implementation, AML/KYC requirements, and operational readiness.


• Support leadership in driving operational excellence, process improvements, training initiatives, and change management.


• Coach and support team members while promoting knowledge sharing and process consistency.


• Communicate updates, process changes, and key initiatives effectively across Sales and stakeholder groups.


• Recommend best practices, training opportunities, and process enhancements to improve the client and sales experience.
  End-to-end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout. Coordinating technical validation and partnering with cross-functional teams to ensure successful solution design and deployment.


• Guide clients through effective use of the platform, providing hands-on support on features and workflows while proactively identifying complications and troubleshooting technical or operational issues. Coordinate with cross-functional teams to resolve challenges.

Qualifications:

• High school diploma required; post-secondary education an asset.


• 3-5 years' experience in operations, onboarding, or systems integration.


• Strong customer focus, judgment, and accountability.


• Excellent communication, collaboration, and interpersonal skills.


• Strong analytical, organizational, and problem-solving abilities.


• Proficient in Excel, CRM tools, Word, and PowerPoint.


• Able to work independently, manage confidential information, and thrive in a fast-paced environment.


• HR, payroll, or workforce management experience preferred.


• Bilingual French is an asset; not required.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.


• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.


• Grow your career in an agile, fast-paced environment, with many opportunities to progress.


• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.


• Be your healthiest. Best-in-class benefits start on Day 1 because healthy employees are happy ones.


• Balance work and life. Resources and flexibility to more easily integrate your work and your life.


• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.


• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $69,700.00 - CAD $111,300.00 / Year*.

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and commission at target. Commissions are based on several factors, including but not limited to individual targets and achievements, as well as company guidelines and plans.

This job posting is for an existing job vacancy.

The company uses an artificial intelligence tool during the initial pre-screening process.