Consultant TLM Support / Consultant (e), soutien de gestion de temps (TLM)

ADP; Montreal; Hybrid; CAD 50,000 - 81,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Savings matching

Wellness Program

Disability Insurance

Holidays

Personal Days & Vacation

Volunteer Time Off

Job summary

ADP recherche un(e) Consultant TLM Support à Montréal pour résoudre les questions logicielles et matérielles liées aux solutions de gestion du temps et du travail. Vous automatiserez les calculs de temps et de présence pour le traitement de la paie et optimiserez les interfaces Time & Labor Management.

Le candidat idéal est bilingue FR/EN, avec une expérience avérée du service client et une capacité à apprendre rapidement de nouveaux systèmes.

Qualifications

• Expérience démontrée en service client.
• Connaissance des solutions Time & Attendance et de la paie serait un atout.
• Bilingue français et anglais exigé, capacité à interagir avec des équipes mondiales.

Responsibilities

• Résoudre les demandes logicielles et matérielles des clients ADP Time & Attendance.
• Configurer et optimiser les interfaces Time & Labor Management.
• Gérer les demandes de service et maintenir les indicateurs de performance.
• Travailler dans le cadre du modèle hybride 3-2 et assurer un service client de qualité.

Skills

Soutien client

Connaissance Time & Attendance

Bilingue FR/EN

Education

Diplôme post-secondaire ou équivalent

Job description

Consultant (e), soutien de gestion de temps (TLM)

ADP recrute un(e)

Dans ce rôle, à titre de consultant(e) soutien (TLM), vous serez responsable de résoudre les questions logicielles et matérielles des clients utilisant les solutions de gestion du temps et du travail (Time and Labor Management). Vous fournirez des solutions adaptées aux besoins des clients afin d’automatiser la production des calculs de temps et de présence pour le traitement de la paie.

ADP is hiring a Consultant TLM Support In this role, as a Consultant TLM Support are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production. The Consultant TLM Support configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

What You’ll Do

• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Manage and assume full ownership of assigned service requests
• Build relationships and instill confidence with dedicated client base
• Resolve inbound service requests from internal and external clients utilizing ADP Time products
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Support the phone queue during busy intervals
• Proactively look into future issues and recommend steps to mitigate
• Ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset. Leads by example and demonstrates a genuine willingness to support and uplift others.
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

TO SUCCEED IN THIS ROLE

Requirements

• Bilingual (French & English)
• Proven track record of delivering exceptional customer service
• Demonstrated growth mindset with the ability to quickly learn new systems and software applications
• Aptitude to teach, mentor, and coach peers
• Proactive, highly organized, client-focused, and committed to continuous improvement
• Ability to multitask and manage competing priorities effectively
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent combination of education and experience
• Excellent organizational and prioritization skills with strong attention to detail
• Excellent written and verbal communication skills
• Strong time management skills
• Ability to work effectively in a collaborative team environment
• Consistent achievement of annual TNPS performance targets
• 3+ years supporting ADP Time & Attendance Software and Hardware
• 5+ years of customer service experience
• Experience in Payroll, Benefits, and/or Time & Attendance is considered an asset
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

You’ll Love Working Here Because You Can

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

À propos d'ADP :

Nous sommes un fournisseur mondial complet de solutions de gestion du capital humain (HCM) basées sur le Cloud qui associent les RH, la paie, les talents, l'administration du temps, des impôts et des avantages sociaux et un leader en matière de services d'externalisation des activités, d'analytique et d'expertise en conformité. Nous croyons que nos gens font toute la différence en cultivant une culture terre-à-terre qui embrasse nos valeurs fondamentales, accueille les idées, encourage l'innovation et l'appartenance aux valeurs. Nous avons reçu une reconnaissance pour notre travail par de nombreuses organisations estimées, en savoir plus sur ADP Awards and Recognition.

Diversité, équité, inclusion et égalité des chances en matière d'emploi chez ADP :

ADP s'est engagée à offrir un milieu de travail inclusif, diversifié et équitable, et s'est également engagée à offrir des possibilités d'emploi égales sans égard à toute caractéristique protégée, y compris la race, la couleur, l'information génétique, la croyance, l'origine nationale, la religion, le sexe, l'orientation affective ou sexuelle, l'identité ou l'expression de genre, le statut d'étranger légitime, l'ascendance, l'âge, l'état matrimonial, le statut d'ancien combattant protégé ou l'invalidité. Les décisions d'embauche sont fondées sur les besoins opérationnels d'ADP et le mérite du candidat, y compris, mais sans s'y limiter, les qualifications, l'expérience, les capacités, la disponibilité, la coopération et le rendement au travail.

Éthique chez ADP :

ADP a une longue et fière histoire de conduite des affaires avec les normes éthiques les plus élevées et la pleine conformité avec toutes les lois applicables. Nous nous attendons également à ce que notre personnel défende nos valeurs avec le plus haut niveau d'intégrité et agisse d'une manière qui favorise un milieu de travail honnête et respectueux. Cliquez sur https://jobs.adp.com/life-at-adp/ pour en savoir plus sur la culture d'ADP et notre ensemble complet de valeurs

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Base salary offers

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more.

The compensation for this role is CAD $50,400.00 - CAD $80,500.00 / Year*

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.