Deal Desk Analyst

Twilio; British Columbia; On-site; CAD 68,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Retirement savings program

Generous time off

Parental leave

Wellness leave

Job summary

Twilio is seeking a curious, action-oriented Senior Analyst for the Deal Desk Team to support our North American Go-to-Market motion. You will analyze deal economics, structure pricing, and manage Salesforce/CPQ workflows to ensure win‑win outcomes while protecting margins.

The role offers remote collaboration from Canada, with exposure to Finance, Sales, Legal, and Operations. Strong Excel models, stakeholder communication, and integrity are essential for success in this fast-paced environment.

Qualifications

• Bachelor’s or Associate’s Degree plus 2+ years in FP&A, Corporate Finance, or analytical GTM/Deal Desk role.
• Strong analytical and financial skills with ability to explain tradeoffs clearly.
• Advanced Excel/Google Sheets with financial modeling experience.
• Detail-oriented, able to manage multiple high-velocity requests under tight deadlines.
• Proactive, with integrity aligned to Twilio Magic and strong stakeholder skills.
• Experience with Salesforce, Tableau, CLM, and JIRA.

Responsibilities

• Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage, and gross margin.
• Structure deals with Sales to balance price, volume, and risk while meeting financial guardrails.
• Build and review financial models and pricing scenarios for non-standard requests for executive approval.
• Own end-to-end Deal Desk workflow in Salesforce/CPQ from quote to Order Form, DocuSign, and closure.
• Collaborate with Commercial Legal, Billing Ops, Finance, and Sales to accelerate deal velocity.
• Educate Sales and GTM teams on contracting policies, approvals, and discount governance.
• Review non-standard contract language with Sales/Legal to align with risk and revenue policies.
• Identify recurring deal patterns and pain points to improve workflows and system efficiencies.

Skills

Advanced Excel/Google Sheets

Financial modeling

Analytical thinking

Explain financial tradeoffs

Multi-tasking under deadlines

Education

Bachelor’s or Associate’s Degree

Tools

Salesforce

Tableau

CLM

JIRA

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as our next Deal Desk Senior Analyst

About the job

Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a "win-win" for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is passionate, dedicated, and able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.

Responsibilities

In this role, you’ll:

Responsibilities:

• Analyze deal economics for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.
• Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.
• Build, maintain, and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisions.
• Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.
• Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity - particularly during high-volume month- and quarter-end peaks.
• Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.
• Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.
• Surface recurring deal patterns, approval exceptions, and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• A Bachelor’s or Associate’s Degree plus a minimum of 2 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 4 years of relevant analytical experience is required.
• Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.
• Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses.
• A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.
• A self-starter with a "can-do" attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the Twilio Magic .
• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $68,160.00 - CAD $85,200.00
• Target Bonus Percentage 10% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.