DC Pension Administration Analyst

TELUS; Toronto; On-site; CAD 40,000 - 65,000; Full time

Job summary

TELUS Health is seeking a DC Pension Analyst to join our Benefits Administration team in Canada. You will help manage defined contribution pension plans for corporate clients, delivering accurate and responsive administrative services that enhance financial security for plan members.

You will engage in transfers, contributions, and terminations, while producing reports and addressing client inquiries. The role emphasizes regulatory knowledge, data accuracy, and collaboration with consultants and

Qualifications

• English and French language skills are assets.
• Knowledge of group benefits (DB/DC pension or group insurance) is an asset.
• Relevant university degree is required.
• CSC or IFIC designation is considered an asset.
• 1–2 years’ experience in a customer-focused role in the pension industry, plus knowledge of provincial pension and tax legislation.
• Excellent problem-solving and analytical skills with initiative.
• Strong communication and time-management skills.

Responsibilities

• Process interfund transfers, contributions, withdrawals and terminations for clients.
• Provide regular and ad hoc reports for clients.
• Respond to plan member and client inquiries and requests.
• Enter, update and audit information; perform and proofs transactions in our in-house software.
• Liaise with consultants, trust companies and investment managers concerning clients’ DC plans.
• Perform monthly reconciliations.
• Stay updated on pension, tax and securities legislation and share knowledge with the team.
• Attend internal training sessions to build industry knowledge.
• Ensure quality control and service standards are met with every transaction.
• Understand client perspectives and priorities.
• Act as a back-up to handle inbound calls from members and clients.
• Participate on special projects as required.

Skills

Bilingual English/French

Pension knowledge

Customer service

Education

University degree

Job description

TELUS Health is seeking a DC Pension Analyst to join our Benefits Administration team in Canada. You will help manage defined contribution pension plans for corporate clients, delivering accurate and responsive administrative services that enhance financial security for plan members.

You will engage in transfers, contributions, and terminations, while producing reports and addressing client inquiries. The role emphasizes regulatory knowledge, data accuracy, and collaboration with consultants and