Data Support Analyst

CI Financial; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Data Support Analyst to join its innovative Data Solutions team. This role offers the chance to leverage data to enhance decision-making and streamline business processes. The ideal candidate will possess strong problem-solving skills, proficiency in SQL, and experience with various data management tools. Join a company that values diversity and encourages continuous improvement while working on impactful projects that drive strategic initiatives. If you are passionate about data and eager to contribute to an inclusive workplace, this opportunity is for you.

Qualifications

• 2+ years of experience in systems support and data troubleshooting.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Respond to inquiries and monitor daily data processes.
• Document and maintain data operational process flows.

Skills

Problem-solving skills

SQL proficiency

Attention to detail

Analytical mindset

Communication skills

Education

Post-secondary degree in a technical discipline

Tools

JIRA

Trello

AWS CloudWatch

Log4j

MS Excel

MS Visio

PostgreSQL

SQL Server

Sybase

AWS

Microsoft Azure

Job description

Job Title: Data Support Analyst

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are currently seeking a Data Support Analyst to join the Data Solutions team in the Wealth Technology group at CI Wealth. The Data Solutions team focuses on developing data-driven solutions, driving innovation, and uncovering key insights to support strategic initiatives. The successful candidate will play a key role in leveraging data to deliver solutions that enhance decision-making, streamline business processes, and support strategic objectives.

The ideal candidate will have a strong background in both operations support and data processes.

Responsibilities:

• Respond to inquiries and requests for information from stakeholders promptly.
• Monitor daily data processes and provide necessary status reporting.
• Work with stakeholders across multiple teams to identify issues.
• Document and maintain the tracking of issues, provide updates to stakeholders, and escalate when necessary.
• Perform initial troubleshooting of issues and, when necessary, work with development and business teams towards a resolution.
• Assist in the testing of existing and new data management solutions.
• Document and maintain existing and new data operational process flows.
• Identify areas for improvement throughout data operational processes and collaborate with data analysts and engineers to implement enhancements.

Qualifications:

Experience:

• 2+ years of work experience in systems support and data troubleshooting.

Education/Training:

• Post-secondary degree in a technical discipline.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills and attention to detail.
• Proficiency in SQL and ability to perform data investigations via queries.
• Experience with issue tracking systems (e.g., JIRA, Trello), logging technologies (e.g., AWS CloudWatch, Log4j), modeling tools (e.g., MS Excel, MS Visio), database systems (e.g., PostgreSQL, SQL Server, Sybase), and cloud technologies (e.g., AWS, Microsoft Azure).
• Strong analytical mindset and excellent written and verbal communication skills.
• Experience in the Financial Services Industry is an asset.
• Ability to work within an organization focused on continuous improvement.

CI Financial is committed to providing a diverse and inclusive workforce. If you are excited about this role but do not meet all the qualification requirements, we encourage you to apply to explore this opportunity further.

To apply, please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. For accommodations or further assistance, please contact us at [e-mail] or call 416-364-1145 ext. 4747.