Data Processing Operator Class I

Kativik llisarniliriniq; Montreal (administrative region); Hybrid; CAD 35,000 - 39,000; Full time

Job summary

Kativik llisarniliriniq in Montreal, Quebec, seeks an IT Support Operator to assist users and resolve hardware- or software-related issues, and to install and configure computer equipment and software according to standard procedures.

Responsibilities include maintaining equipment, backing up data, performing basic repairs, supporting networks, and updating inventories. The role may require travel and offers partial telework where feasible.

Qualifications

• Two (2) years of pertinent experience.
• Fluency (written, read, and spoken) in two (2) of the three (3) languages of the board (Inuktitut, French, English).
• Experience in customer service.
• Team focused and flexible.
• Ability to work within deadlines.

Responsibilities

• Assist users and resolve hardware- or software-related problems.
• Install and configure computer equipment and software according to standard procedures.
• Ensure compatibility of computers, computer parts and peripheral equipment.
• Maintain and clean equipment; perform minor repairs.
• Make backups, transfer data, or destroy files as needed.
• Perform network tasks per instructions.
• Provide users with technical assistance and relevant information.
• Make service calls to repair equipment and refer to team members.
• Keep and update hardware/software inventories.
• May be required to travel.

Skills

Customer service

Team oriented

Deadline oriented

Education

Diploma of Vocational Studies in Computing Support

Job description

Function & Duties

Under the guidance of the Coordinator of the Information Technology department, the principal function of the operator is to assist users and resolve hardware- or software-related problems as well as installing and configuring computer equipment and software according to standard procedures. Some other duties of the operator include but are not limited to:

• Ensure the compatibility of computers, computer parts and peripheral equipment.
• Clean, maintain and carry out minor repairs on the equipment.
• Use utility software, among others, to locate and resolve problems.
• Make backup copies, copy, compress or destroy files on various media and transfer data from one workstation or location to another.
• Perform tasks on networks according to the instructions provided.
• Provide users with technical assistance, including pertinent information.
• Make service calls to repair equipment and software or refer users to other team members.
• Keep and update the inventory of hardware and software.
• May be required to travel.

Qualifications

Hold a Diploma of Vocational Studies in Computing Support or a diploma or an attestation of studies recognized as equivalent by the competent authority.

The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board.

Requirements

• Two (2) years of pertinent experience.
• Fluency (written, read, and spoken) in two (2) of the three (3) languages of the board (Inuktitut, French, English).
• Experience in customer service.
• Team focused and flexible.
• Ability to work within deadlines.

Work Schedule

35 hours per week from Monday to Friday - Partial telework is possible.

Classification / Salary / Benefits

In accordance with the AENQ collective agreement for support staff, this position belongs to job category 4202: from $25.61 to $28.65 an hour depending on qualification and experience. All benefits are prorated based on the percentage of the task.