Data Entry Clerk

Dye & Durham; New Westminster; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in legal technology is looking for a Data Entry Clerk in New Westminster, BC. The role involves managing Red-Light Camera ticket processes, including client communication and coordination with various stakeholders. Strong attention to detail and exceptional customer service skills are essential for success. The company offers competitive salaries and numerous benefits, including healthcare, pension, wellness programs, and more.

Benefits

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for moving or volunteering

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Attention to detail and customer-focused attitude.

Responsibilities

• Enter ticket details into our system accurately and efficiently.
• Sort incoming and outgoing tickets ensuring timely processing.
• Engage communication with ICBC contacts and Enforcement Officers.

Skills

Communication skills

Organizational skills

Customer-focused attitude

Proficiency in computer systems

Discretion in handling information

Fluency in a second language

Job description

Dye & Durham is proud to hold a contract with ICBC for the process serving of Red light camera tickets since the program’s inception since 1997. The Intersection Camera Program Data Entry Clerk is involved in all aspects of administration of the ITCU program.

The Data Entry clerk is responsible for the efficient management of Red-Light Camera ticket-related processes, client communication, and coordination with various stakeholders. This role involves ensuring the proper service and tracking of tickets, maintaining strong relationships with clients, targets, and enforcement officers, and providing exceptional customer service.

Key Responsibilities

• Enter ticket details into our computer system accurately and efficiently.
• Sorting incoming and outgoing tickets ensuring they are processed in a timely manner
• Engage regular communication with ICBC contacts, maintaining a polite and professional demeanor.
• Facilitate clear and consistent communication with Enforcement Officers to ensure the successful service of tickets to targets
• Conducting research to identify and locate targets for ticket service.
• Collaborate with individuals to gather information and facilitate access to locations for ticket. delivery.
• Ensure completed ticket services are matched with respective banners
• Enter billing information into our system in order to create client invoices.
• Establishing and maintaining relationships with our clients, targets, and Enforcement Officers via various means of communication (i.e. in-person visits, calling, e-mailing, etc.)
• Providing assistance and support to other team members as required to ensure smooth operation of ticketing process.
• Providing over the top customer service to both internal and external clients
• Participating in learning and development opportunities
• Promoting and personally demonstrating the Company's core values when dealing with employees, clients, and other business stakeholders

Skills, Knowledge & Expertise

• Strong communication skills, both written and verbal
• Excellent organizational skills with attention to detail
• Ability to work effectively both independently and as part of a team
• Customer-focused attitude with a commitment to providing outstanding service
• Proficiency in using computer systems and software for ticket processing and invoicing
• Ability to handle sensitive information with discretion and professionalism
• Fluency in a second language an asset

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

DDhp

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

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Data Entry Clerk • New Westminster, British Columbia, CA