Data Clerk

Lookout Housing and Health; Surrey; On-site; CAD 36,000 - 39,000; Part time

Job summary

Lookout Housing and Health Society is seeking a Data Clerk - Callout Worker at Surrey, BC. The role supports staffing coverage, data entry, and documentation in line with Lookout’s mission and ethics.

The position requires respirator fit testing and compliance with WorkSafeBC health and safety requirements. Applicants must adhere to fit-seal guidelines and maintain professional boundaries.

Qualifications

• Grade 12 diploma or equivalent required.
• Office Administration Certificate preferred.
• OFA 1 First Aid Certificate required.
• Minimum 1 year related experience or equivalent.
• A minimum of two years sobriety if alcohol/drug use.
• Criminal Record Clearance – Vulnerable Sector required.

Responsibilities

• Manage requests for emergency relief coverage and call in relief staff according to policy and collective agreement.
• Enter casual availability updates in the employee database and run reports for Site Manager.
• Maintain call records and attendance records for casual staff.
• Correspond with staff by telephone and email during callouts.
• Gather and compile information as required for reporting.
• Stay alert during shifts; sleeping is not permitted.
• Contribute to health and safety program compliance.

Skills

Independent work

Written communication

60 wpm typing

Organizational skills

Team collaboration

Health & safety

Office procedures

Education

Grade 12 diploma

Office Administration Certificate

OFA 1 First Aid Certificate

1 year related experience or equivalent

Sobriety 2 years

Criminal Record Clearance – Vulnerable Sector

Tools

Success Factors

Job description

Date

Oct 15, 2026

Location

Surrey, BC, CA

Company

Lookout Housing and Health Society

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Gateway Shelter

7 minute walk from Gateway Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$26.27 - 27.99 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Data Clerk - Callout worker reports to the Site Manager or designate and works in conjunction with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Data Clerk-Callout worker carries out a variety of duties such as word processing, correspondence – phone and electronic, schedule and report tracking, typing, facilitating callouts and call recording, maintaining records of casual employees and answering general inquiries related to programs and policies.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean‑shaven where the respirator seals against the face.

Job Duties

• Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement
• Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate
• Performs record management such as call records and attendance records as related to casual staff
• Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email
• Gathers and compiles information as required
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying and contributing to all aspects of health and safety program

Qualifications & Competence

Education, Training and Experience

• Grade 12 diploma
• Office Administration Certificate
• OFA 1 First Aid Certificate
• Recent related experience of one (1) year OR an equivalent combination of education, training and experience
• OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Ability to work independently and in cooperation with others
• Ability to communicate effectively both verbally and in writing
• Ability to perform the demands of the job.
• Knowledge of general office procedures
• Ability to operate related equipment.
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to organize work
• Ability to type 60 wpm
• Ability to deal with others effectively
• Ability to provide work direction
• Ability to understand and maintain client/worker boundaries

Closing Date

Applications will be accepted until November 15, 2026 at 5:00 pm