Data Centre Technician — 24/7 Operations & Hands-On Impact

Qu Data Centres; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Qu Data Centres in Calgary is seeking a Data Centre Technician to monitor and maintain critical infrastructure, including HVAC, electrical, and DCIM systems.

You will lead with a calm, proactive approach, support 24/7 operations, and work with cross-functional teams to ensure 100% data centre availability.

This role requires flexibility for rotating shifts and a focus on safety, process, and documentation to support customer deployments and ongoing infrastructure health.

Qualifications

• College Diploma in a technical or other relevant discipline preferred but not required.
• Proven ability to manage multiple competing priorities.
• Knowledge and experience with monitoring and ticketing tools (BMS, AnyDesk, DCIM). Preferred but not required.
• Intermediate knowledge of Microsoft M365 products including Outlook, Excel, and Word.
• Excellent oral and written communication skills and good command of the English language.
• Strong interpersonal, organization, and time management skills.
• Experience in collaboration with cross-functional teams.
• Able to learn new technical concepts quickly.
• Ability to work rotating shifts on a schedule with other team members, including days, afternoons, nights & weekends, including holidays. Our business is 24/7/365.
• Provide general 24/7 availability to respond to emergencies (excluding planned time off).
• Be a self-starter, take a proactive approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.
• Ability to lift up to 50 lbs and perform physical labour.
• Access to reliable transportation and possess a valid driver's license.

Responsibilities

• Maintain the data center in a well-organized, clean, and professional manner.
• Monitor the building’s HVAC, mechanical, and electrical systems using the DCIM and building management system (BMS) and walk through rounds.
• Perform emergency maintenance when necessary and as directed by the Client.
• Work with Service Delivery and Data Centre facilities to perform data entry tasks for ongoing infrastructure changes.
• Perform installation of co-location and hosting cabinets according to DCM specifications.
• Responsible for initiating IRT escalations in customer impacting or infrastructure/redundancy loss events.
• Provide local access and escort for vendors and carriers.
• Provide and tracking carrier access for circuit installations.
• Work with local management to maintain cabling and general usage item inventory levels.
• Perform remote hands work for internal and external customers as required.
• Identify and escalates internal and external issues to the appropriate teams/individuals.
• Respond in a timely manner to facilities alarms.
• Maintain detailed documentation of facility status using the daily log, trouble tickets, physical inspection checklist, and other documentation as required.
• Perform installation and management of fiber and copper structured cabling as directed by the Data Centre Manager.
• Perform electrical audits and labelling when possible. Ensure documented polices and standards are adhered to, and any risks Identified are solutioned.
• Maintain and manage physical security of data center and ensure that all work performed within the Data Centre follows company policies and local safety regulations.
• Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
• Managing and coordinating of Client MACD’s (Moves/Adds/Changes/Deletions) in environment.

Skills

Leadership

People management

Communication

Time management

Problem solving

Adaptability

Team collaboration

Education

College Diploma in technical discipline

Tools

BMS

DCIM

AnyDesk

Microsoft 365

Job description

Qu Data Centres in Calgary is seeking a Data Centre Technician to monitor and maintain critical infrastructure, including HVAC, electrical, and DCIM systems.

You will lead with a calm, proactive approach, support 24/7 operations, and work with cross-functional teams to ensure 100% data centre availability.

This role requires flexibility for rotating shifts and a focus on safety, process, and documentation to support customer deployments and ongoing infrastructure health.