Data Center Technician

WebHosting; Vancouver; On-site; CAD 78,000 - 106,000; Full time

Job summary

Cologix, headquartered in Denver, Colorado, is a leading North America network-neutral interconnection and hyperscale edge data center company. The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter, including installation, acceptance and maintenance of various Telecommunication equipment.

Tasks include installing cabinets, cross-connects, power circuits, remote hands, and project installation, testing and troubleshooting of telecom infrastructure

Responsibilities

• Manage all installs against aggressive schedules
• Ensure best practices in cabling and documentation; conform to TIA-942 and BICSI standards
• Install cable runs, patch panels and cross connects; perform cable lacing
• Install, provision, test and maintain DS0 through OC12 services and related equipment
• Assist in troubleshooting processes and repairs during events or equipment failure; make recommendations to prevent recurrence
• Validate equipment condition and follow PM schedules for generators, ATS, UPS, Chillers, Dry Coolers, CRAC/CRAH and related equipment
• Coordinate with vendors for preventive maintenance, capacity expansion, large customer installs
• Register customers and maintain SAE-16 security controls
• Monitor security, environmental and equipment monitoring systems
• Manage asset documentation and capacity tracking for MMR, MDF, IDF and cables
• Execute customer support requests from server reboot to complex telecom equipment troubleshooting
• Interact with customers, vendors, contractors and building management to ensure high customer satisfaction
• Participate in facilities audits, pre-sales engineering, post-incident reviews and operational reviews

Job description

About Our Company:Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix’s experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.
Shift available:Rotating Shift (1st, 2nd & 3rd shift) About the Position:The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

• Manage all installs against aggressive schedules
• Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards
• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits
• Responsible to assist in troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events
• Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment
• Review and approve all facilities maintenance tasks/MOPS as part of change management system
• Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.
• Registers customers and maintains SAE-16 security controls
• Monitors and responds to security, environmental, equipment monitoring systems
• Responsible for asset management: process deliveries and replenishes consumables
• Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
• Maintain detailed site documentation of customer cross-connects and power circuits
• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
• Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
• Participate in regular facilities audits
• Participate in pre-sales engineering of solutions
• Participate in facilities post incident reviews as required
• Participates in Operational Reviews to insure all metrics are within SLAs