Data Center Technician

Cologix; Vancouver; On-site; CAD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid Life Insurance

Health savings account

Accrued Vacation

Company paid holidays

Retirement Plan with employer match

Job summary

Cologix in Vancouver is seeking a Datacenter Technician to oversee daily datacenter operations, installation, testing, and maintenance of telecom equipment. You will manage cabinets, cross-connects, power circuits, and remote hands requests, ensuring adherence to industry standards and PM schedules.

The role requires experience with ISP disciplines, fiber optics, electrical cabling and IT systems. A 24x7 shift environment is common and collaboration with vendors and customers is essential.

Qualifications

• BICSITechnician Credential Preferred
• Minimum 1-2 years’ experience in similar critical facilities
• Bachelor’s degree in Engineering, Computer Science or Telecommunication; work experience considered in lieu of degree
• Knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling; labeling and lacing conforming to Telecom industry standards
• Very good understanding of IT systems including servers and network systems
• Autonomous with team spirit
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24x7 environment

Responsibilities

• Manage all installs against aggressive schedules
• Ensure best practices in cabling and documentation; conform to TIA-942 and BICSI standards
• Install cable runs, patch panels and cross connects; perform cable lacing
• Install, provision, test, and maintain DS0 through OC12 services and equipment
• Assist in troubleshooting and repairs during events or equipment failures
• Validate equipment condition and follow PM schedules for generators, UPS, PDU, HVAC, etc.
• Review and approve facilities maintenance tasks as part of change management
• Coordinate with vendors for preventive maintenance and large installs
• Register customers and maintain SAE-16 security controls
• Monitor security, environmental and equipment monitoring systems
• Asset management: deliveries and consumables replenishment
• Take readings and maintain related reports for electrical and cooling
• Manage capacity of MMR, MDF, IDF, patch panels and cables
• Maintain site documentation of cross-connects and power circuits
• Handle customer support requests from server reboot to telecom updates
• Interact with customers, vendors, and management to ensure satisfaction
• Participate in facilities audits and post incident reviews
• Contribute to pre-sales engineering of solutions
• Monitor metrics within SLAs

Skills

BICSI Technician Credential

Critical facilities experience

IT systems knowledge

Autonomous with team

Strong communication

Education

Bachelor’s degree in Engineering, Computer Science or Telecommunication

Tools

MS Office

Job description

About Our Company:

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Shift available:

Rotating Shift (1st, 2nd & 3rd shift)

About the Position:

The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

What you do daily:

• Manage all installs against aggressive schedules
• Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards
• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits
• Responsible to assist in troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events
• Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment
• Review and approve all facilities maintenance tasks/MOPS as part of change management system
• Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.
• Registers customers and maintains SAE-16 security controls
• Monitors and responds to security, environmental, equipment monitoring systems
• Responsible for asset management: process deliveries and replenishes consumables
• Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
• Maintain detailed site documentation of customer cross-connects and power circuits
• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
• Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
• Participate in regular facilities audits
• Participate in pre-sales engineering of solutions
• Participate in facilities post incident reviews as required
• Participates in Operational Reviews to insure all metrics are within SLAs

What makes you a good fit: (Qualifications)

• BICSITechnician Credential Preferred
• Minimum 1-2 years’ experience in similar critical facilities
• Bachelor’s degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree
• Needs to have functional knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
• Very good understanding of IT systs including but not limited to servers and network systems
• Knowledge of MSOffice
• Autonomous with team spirit
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24*7 environment

$30 - $33 an hour

Benefits:

• Medical, dental, and vision insurance
• Company paid Life Insurance
• Health savings account
• Accrued Vacation
• Company paid holidays
• Retirement Plan (RSP) with employer match
• Mental Wellness Benefits
• Tuition Reimbursement
• Long-Term Disability
• Employee Assistance Program (EAP)
• Employee Recognition Platform

Individual compensation will be commensurate with the candidate's experience.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 and ISO 14001:2015 certified. These certifications demonstrate Cologix’s commitment to both information security and environmental stewardship. At Cologix, protecting information assets and minimizing environmental impacts are everyone’s responsibility.

Cologix employees are responsible for:

• Understanding and following Cologix’s information security, cybersecurity, privacy, and environmental management policies, procedures, and standards.
• Ensuring conformance with the requirements of both the Information Security Management System (ISMS) and the Environmental Management System (EMS).
• Remaining vigilant and reporting any information security or environmental incidents, vulnerabilities, risks, or non-conformities to the appropriate teams.
• Actively participating in Cologix’s efforts to maintain and improve information security and environmental performance.