Data Analyst, Business Enablement (ECCO)

Scotiabank; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Personal and sick days

Comprehensive benefits

Diversity, Equity, Inclusion & Allyism

Job summary

Scotiabank is seeking a Data Analyst, Business Enablement (ECCO) to support the Escalated Customer Concerns Office with data analysis and automation. You will deliver analytics, trends, and audience-specific dashboards to enable data-driven decisions in a fast-paced environment.

You will collaborate with analytics leadership and cross-functional teams to maintain a portfolio of reporting, uncover patterns in large datasets, and explore AI-enabled improvements in operations.

Qualifications

• 3+ years of experience in data analytics/reporting and technology.
• Experience in a data or compliance-focused role in the financial services industry is an asset.
• Advanced proficiencies in Power BI and Excel (Power Query, Data Model/Power Pivot).
• Experience with Python and knowledge of ETL methodologies, data modelling and reporting automation.
• Practical experience with SQL and data visualization methods/software.
• Good working knowledge of trending, reporting, and delivering executive level dashboards.
• Knowledge/experience with building and maintaining Microsoft Copilot Agents is an asset.
• Excellent oral and written communication skills.
• Highly motivated; ability to multi-task and deliver in a fast-paced environment with strong attention to detail.
• Strong interpersonal skills with cross-functional collaboration.
• Strong understanding of regulatory and enterprise data requirements.
• Strong planning and analytical skills, ability to prioritize and focus on critical issues.

Responsibilities

• Champion a customer-focused culture and leverage broader Bank relationships, systems and knowledge.
• Execute on activities to support automation, issues management, data aggregation and analytics to deliver outputs across the department.
• Perform duties aligned with the data strategy to deliver robust analytics and reporting, including audience-specific reports and dashboards.
• Assist in integrating automation and AI solutions into operational processes.
• Maintain, expand, and deliver portfolio of reporting to communicate operational successes and challenges with senior leadership.
• Support ongoing programs, projects, and ad-hoc initiatives to uncover patterns and insights from large datasets.
• Support a high-performance, inclusive work environment, aligning goals to the Bank and ECCO.
• Identify opportunities to improve operations and internal partner satisfaction.

Skills

Power BI

Excel

Python

SQL

Data analytics

ETL

Data modelling

Dashboards

Communication

Tools

Power Query

Power Pivot

Copilot Agents

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Data Analyst, Business Enablement (ECCO) plays a key role in supporting the Escalated Customer Concerns Office (ECCO) through data analysis and automation to deliver valuable insights for key business metrics.

Working in an extremely fast paced environment, the role is responsible for delivering on robust analytics, trending and reporting including audience-specific dashboards. Working collaboratively with the Manager, Analytics & Business Intelligence, ECCO leadership team, and colleagues across the department, the Data Analyst maintains and delivers on a portfolio of reporting on key business and client metrics that drive data-driven decisions for the business.

Supporting the Manager, Analytics & Business Intelligence and Senior Manager, Business Enablement on ongoing programs, projects, and ad-hoc initiatives to uncover patterns, trends, and relationships among large disparate datasets to produce operational, business, and client insights.

Is this role right for you? In this role you will:

• Champion a customer-focused culture and leverage broader Bank relationships, systems and knowledge.
• Execute on activities to support identification and use of technology and tools for automation, issues management, data aggregation and analytics to deliver consistent outputs across the department.
• Perform duties aligned with the data strategy to deliver on robust analytics and reporting, including audience-specific reports and dashboards.
• Assist in integration of automation and technological solutions into operational processes; including ways to work more efficiently through the application of AI.
• Maintain, expand, and deliver portfolio of reporting to communicate operational successes and challenges with senior leadership
• Supporting the Manager, Analytics & Business Intelligence and Senior Manager, Business Enablement on ongoing programs, projects, and ad-hoc initiatives to uncover patterns, trends, and relationships among large disparate datasets to allow insights into the impact of volumes on productivity to better understand risk environments
• Support and contributes to a high-performance and inclusive work environment, aligning individual goals to that of Escalated Customer Concerns Office, Strategy & Operations, and the Bank.
• Take an ongoing interest in the field of data analytics and identifies key opportunities to improve operations and internal business partner satisfaction

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 3+ years of experience in data analytics/reporting and technology
• Prior experience in a data or compliance-focused role in the financial services industry an asset
• Advanced proficiencies in Power BI and Excel (Power Query, Data Model/Power Pivot)
• Experience with Python and knowledge of ETL methodologies, data modelling and reporting automation
• Practical experience with SQL and data visualization methods/software
• Good working knowledge of trending, reporting, and delivering executive level dashboards
• Knowledge/experience with building and maintaining Microsoft Copilot Agents is an asset
• Excellent oral and written communication skills
• Highly motivated; demonstrated ability to multi-task and deliver in a fast-paced, challenging, and dynamic business environment with a strong attention to detail
• Strong interpersonal skills with the ability to develop working relationships with cross-functional teams
• Strong understanding of regulatory and enterprise data requirements
• Strong planning and analytical skills, ability to prioritize and focus on critical issues

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities — for you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship — We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto