Damage Prevention Specialist

Rogers Communications; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in telecommunications is seeking a Damage Prevention Manager to oversee safety and integrity of infrastructure. This role involves managing damage prevention activities, supporting teams, and ensuring compliance. The ideal candidate will have strong analytical and interpersonal skills, with a focus on process improvements and relationship building. The position offers competitive salary, benefits, and opportunities for growth within a diverse and inclusive environment.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Pension plan

Career development programs

Wellness programs

Qualifications

• Minimum 3 years in Telecommunications and/or Damage Prevention.
• Knowledge of HFC networks, telecom standards, and legislation.

Responsibilities

• Monitor locate tickets and emergency tickets near high-risk infrastructure.
• Manage escalations and site visits related to damage prevention.
• Prepare reports and develop relationships with utility owners.

Skills

Analytical Thinking

Interpersonal Skills

Decision-Making

Multitasking

Communication

Education

Telecommunications Experience

Damage Prevention Knowledge

Tools

Microsoft Office

SharePoint

SQL

Power BI

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Role Overview

Reporting to the Manager - Damage Prevention (DP), this role involves managing and supporting damage prevention activities to ensure the safety and integrity of underground and aerial infrastructure. The successful candidate will contribute to process improvements, host meetings with internal and external customers, and oversee all locate and damage prevention activities.

Candidate Profile

The candidate must demonstrate the ability to assess risk, work effectively in a team, multitask, think analytically, and work under tight timelines. Professionalism, initiative, independence, relationship-building skills, and objectivity are essential.

What’s in it for you?

We invest in our people and offer resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Health and dental benefits, pension plan, RRSP, TFSA, and stock matching
• Discounts on Rogers services, Blue Jays tickets, TSC items, and wireless accessories
• Paid volunteer time and company matching contributions to charities
• Career development programs and internal role application priority
• Wellness programs including employee assistance, virtual therapy, and fitness memberships
• Commitment to environmental protection and diversity with employee resource groups

Key Responsibilities

• Monitor locate tickets, emergency tickets, and construction activities near high-risk infrastructure
• Support the Locate Desk and Locate Service Providers (LSPs)
• Manage escalations, site visits, and tracer wire installations
• Respond to inquiries, ensure compliance, and verify mapping accuracy
• Coordinate mapping updates and liaise with national and U.S. centers
• Prepare reports, report discrepancies, and develop relationships with utility owners and municipalities
• Lead damage prevention initiatives and represent Rogers on committees
• Identify trends and build networks to enhance damage prevention
• Maintain records related to ticket processing and incidents

Qualifications

• Minimum 3 years in Telecommunications and/or Damage Prevention (preferred)
• Knowledge of HFC networks, telecom standards, legislation, and One-Call systems
• Experience with locate management software and field operations
• Strong multitasking, decision-making, and interpersonal skills
• Proficiency in Microsoft Office and SharePoint
• Flexibility for overtime and variable shifts
• Excellent communication skills and report writing ability
• Knowledge of process improvement and reporting tools like SQL or Power BI (asset)
• Valid driver’s license and willingness to travel up to 10%

Additional Information

Pre-employment background checks are required, including criminal, credit, and driver’s record checks as applicable. The position is based in Calgary, AB, with travel as needed.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds and providing accommodations during the recruitment process. For questions, visit our Recruitment Process FAQ.