D365 CE, Lead/Managing Consultant

HSO; Toronto; On-site; CAD 105,000 - 140,000; Full time

Job summary

A leading consulting firm in Toronto seeks a Mid-Senior level Consultant to deliver D365 CE solutions with a focus on Customer Service. This full-time position involves managing project teams, collaborating with clients, and contributing to business growth through strong client relationships. The ideal candidate is experienced in enterprise D365 CE projects and has a knack for mentoring others. Competitive salary range of CA$105,000.00-CA$140,000.00 offered.

Qualifications

• Experience in leading enterprise-level D365 CE implementations.
• Strong understanding of customer service and related processes.
• Ability to manage and mentor project teams.

Responsibilities

• Manage delivery of D365 CE solutions focusing on customer service.
• Collaborate with cross-functional teams for project success.
• Develop relationships with client decision-makers.

Skills

Coordinating multiple project teams

Creating solution architecture using D365 CE

Reporting on progress and risks

Business partnering with senior customers

Tools

D365 CE

Microsoft technologies

Job description

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Responsibilities and activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position specifically will focus heavily on Customer Service module and to a much lesser degree on Marketing module in a regulatory environment. You must understand and be able to demonstrate working on large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements and structured IT processes exist and must be adhered to. You will gather CE requirements, map industry & business processes, and propose business solutions that suit the customer’s IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs and building strong customer relationships.

Requirements

Technical Skills & Knowledge

• Coordinate multiple project teams to successfully implement CE solutions
  • Groom requirements with client product owner/BA teams/Business
  • Break down the work into management tasks
  • Estimate the work on Epic/Feature/User Story and Task levels
  • Assign work to reports on stream
  • Enable teams to deliver the work on time and within estimates
• Create and propose solution architecture using primarily D365 CE and taking adjacent MS technologies into consideration
• Report on your streams progress, issues, risks at daily standups
• Triage bugs and assign reports to work on resolution
• Hone industry expertise by researching current sector risks, innovations and opportunities
• Business partnering with Director/VP level customers solving their CE challenges

Personal & Corporate Contributions

• (Can) own a domain (i.e. Customer Service) for CE in local entity by a.o. keeping up-date with the latest MS and market advancements
• Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery
• Enhance internal utilization of and improvement of HSO project methodologies and delivery processes
• Share expertise by training others, instigating and in learning and knowledge-sharing initiatives

People & Culture Responsibilities

• Collaborate effectively with cross-functional teams and fostering a positive team culture
• Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers
• Nurture career development of others through frequent, targeted conversations, coaching, managing performance and mentoring
• Develop others through team supervision on projects and / or as direct reports (HR responsibility / Team Lead role if applicable)

Commercial & Business Acumen

• Nurture relationships with customer decision-makers, influencers and key users.
• Contribute to overall growth of HSO through successful spotting and acting on cross-selling and up-selling opportunities.
• Participate in sales meetings and customer workshops.

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, effectively manage customer relationships, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward. Besides coaching, steering and mentoring colleagues within HSO and based on your ambitions, track record, talent and current needs of HSO, you can be appointed in the role of Team Lead or Consulting Manager. Your ability to be already positioned as Senior Managing Consultant on customer engagements and exceeding your KPIs are fundamental to be promoted to the next level.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Industries

Construction, Software Development, and IT Services and IT Consulting

Toronto, Ontario, Canada CA$105,000.00-CA$140,000.00 3 weeks ago

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