Cybersecurity Reslience and Governance Analyst

Manulife Insurance Malaysia; Toronto; On-site; CAD 86,000 - 136,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Life insurance

Pension plan

Employee assistance program

Paid time off

Holidays and vacation

Wellness benefits

Job summary

Manulife Financial Corporation invites applications for a Cybersecurity Resilience and Governance Analyst to strengthen regulatory alignment, policy refinement, and security awareness programs. The role focuses on governance, risk, and compliance across global operations with emphasis on the US Segment policies.

Strong collaboration with risk and IT teams will be essential to drive secure, compliant outcomes.

Qualifications

• Prior experience in technology, risk or compliance.
• Bachelor's degree required.

Responsibilities

• Own the annual Policies & Standards refresh cycle for the US Segment: intake, tracking, review coordination, feedback submission, decision logging, and implementation readiness.
• Identify and engage relevant SMEs across the US Segment; synthesize input and provide effective challenge to L2 Risk; secure clarifications and document outcomes.
• Distinguish material vs. immaterial changes; align timelines with governance and approval cadences; monitor adoption and close-out actions.
• Build and deliver executive-ready reporting (status, risks, decisions, timelines) across departments; manage cadence, content quality, and on-time delivery.
• Maintain transparent stakeholder communications and readiness plans; socialize upcoming changes, impacts, and key dates.
• Oversee CRG collaborative tools (trackers, dashboards, repositories) and ensure information is current, accurate, and accessible.
• Identify opportunities to streamline the refresh lifecycle through automation, standardized templates, and repeatable review routines.
• Implement data visualization and workflow enhancements to improve traceability from proposal to approval to implementation.

Skills

Microsoft Office

Analytical thinking

Communication skills

Organization

Stakeholder management

Education

Bachelor's degree

Tools

SharePoint

Job description

The Cybersecurity Resilience and Governance Analyst ensures that the organization operates within the bounds of regulatory frameworks, industry standards, and internal policies. This position plays a critical role in mitigating legal and regulatory risks, fostering a culture of adherence to compliance, and supporting the company's commitment to ethical business practices. Refines cybersecurity policies and procedures and implements security awareness and training programs to enhance understanding of cybersecurity risks.

Position Responsibilities:

• Standards and Change Management: Own the annual Policies & Standards refresh cycle for the US Segment: intake, tracking, review coordination, feedback submission, decision logging, and implementation readiness
• Identify and engage relevant SMEs across the US Segment; synthesize input and provide effective challenge to L2 Risk; secure clarifications and document outcomes
• Distinguish material vs. immaterial changes; align timelines with governance and approval cadences; monitor adoption and close-out actions
• Reporting and Communications: Build and deliver executive-ready reporting (status, risks, decisions, timelines) across departments; manage cadence, content quality, and on-time delivery
• Maintain transparent stakeholder communications and readiness plans; socialize upcoming changes, impacts, and key dates
• Oversee CRG collaborative tools (trackers, dashboards, repositories) and ensure information is current, accurate, and accessible.
• Process Improvement: Identify opportunities to streamline the refresh lifecycle through automation, standardized templates, and repeatable review routines
• Implement data visualization and workflow enhancements to improve traceability from proposal to approval to implementation

Required Qualifications:

• Prior experience working in technology, risk or compliance
• Bachelors degree

Preferred Qualifications:

• Technical Skills: Proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint) is required.
• Strong analytical, problem-solving, and critical thinking skills are essential for effectively gathering and presenting data.
• Communication and Organization: Excellent written and verbal communication skills. The candidate must be highly organized, capable of working in a fast-paced, multi-stakeholder environment, and able to manage multiple priorities.
• Innovation: Problem solving with an eye towards innovation and process improvement.
• Teamwork and Attitude: A positive work attitude with the ability to collaborate effectively in a team environment. The candidate should be capable of building relationships with other risk team members and handling ad-hoc requests or inquiries as needed.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario

Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days
• statutory leaves of absence

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We’re proud of our achievements and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.