Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, Acceleration Centre

PricewaterhouseCoopers International; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join PricewaterhouseCoopers International as an IT Access and Compliance Coordinator in Toronto. In this role, you’ll optimize onboarding and offboarding processes while ensuring compliance within Cyber-as-a-Service solutions. Collaborate with internal teams and clients to enhance their experiences, drive operational efficiency, and contribute to process improvements in a supportive environment that values diversity and inclusion.

Qualifications

• Experience in IT access management and compliance required.
• Ability to work independently and collaboratively with teams.
• Detail-oriented and strong organization skills essential.

Responsibilities

• Manage onboarding and offboarding processes for clients.
• Conduct regular access reviews to ensure compliance.
• Maintain records of audits and standard operating procedures.

Skills

IT access management

onboarding/offboarding processes

compliance knowledge

strong organizational skills

troubleshooting

communication

Tools

Microsoft Office Suite

Data Analytics

ServiceNow

Automation

Job description

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative solutions. Join us as an IT Access and Compliance Coordinator and be the driving force behind seamless onboarding and offboarding for users of 1 Cyber, Privacy & Financial Crimes, including external clients. You’ll ensure timely access, maintain meticulous records, and collaborate with various stakeholders to uphold compliance. Dive into regular access reviews and support users with routine checks. Your role is pivotal in streamlining processes and enhancing user experiences.

Meaningful work you’ll be part of

As a Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and operational efficiency. Responsibilities include but are not limited to:

1. Onboarding and Offboarding: Maintain and manage onboarding and offboarding processes for both CaaS and 1CP&FC. Ensure access is granted and revoked promptly for both internal and client applications.
2. Internal Team Movement: Track and monitor internal team movement access based on requests from HR and Managers. Ensure all access changes are documented and compliant with company policies.
3. Audit Management: Maintain records of quarterly internal audits. Ensure all audit documentation is up to date and readily available for review.
4. Standard Operating Procedures (SOP): Connect with Points of Contact (POC) to create SOPs for new clients or maintain periodic reviews with the clients on the SOPs. Ensure SOPs are always up to date and align with client requirements.
5. Access Review and Verification: Perform regular access reviews to ensure proper access levels and compliance. Cross-verify onboarding and offboarding of users to ensure accuracy and compliance.
6. User Support and Troubleshooting: Connect with new users post-onboarding to address any access issues. Troubleshoot backend issues and ensure timely resolution.
7. Master Tracker Management: Review and update each master tracker on a regular basis. Ensure all data is current and accurately reflects the status of all activities.
8. Client Communication: Maintain regular and rigorous communication with clients. Track and facilitate access requests to ensure prompt fulfillment.
9. Process Improvements: Have excellent documentation skills and experience in process improvements.

Experiences and skills you’ll use to solve

• Proven experience in IT access management, onboarding/offboarding processes, and compliance
• Strong understanding of internal audit processes and documentation
• Familiarity with cybersecurity and cloud-based applications is a plus
• Proficiency in troubleshooting and resolving technical issues
• Detail-oriented with strong organizational and record-keeping skills
• Ability to work independently and collaboratively with cross-functional teams
• Familiarity with cybersecurity and cloud-based applications is a plus
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience in Data Analytics, ServiceNow, and Automation are a plus
• Ability to handle multiple tasks and prioritize effectively
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
• As a requirement, a Security Clearance is mandatory for all staff engaged on these assignments. Prior to applying, review the Government of Canada website to ensure you meet the eligibility requirements. This will become a condition of employment if you receive an offer from us.

Why you’ll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that help you thrive in work and life. Learn more about our Application Process and Total Rewards Package.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and continue to endure, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people, and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community where everyone feels they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation, please let us know during the application process.