CXA - Sales Associate, Islington.

Atlas Tools & Machinery; Toronto; On-site; CAD 34,000 - 52,000; Full time

Job summary

Atlas Tools & Machinery is seeking Sales Associates for our Islington Showroom. You will deliver outstanding customer service, engage with customers to identify needs, and provide tailored product recommendations.

A strong communicator with a passion for helping customers find the right tools will thrive in this role. You will drive sales through engaging interactions, maintain a well-merchandised showroom, and stay informed on promotions and warranties.

Qualifications

• 1–3 years of retail sales experience, power tools preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Fast-paced environment, flexible and adaptable to changes.
• Strong attention to detail and accuracy.
• Analytical ability to extract insights from data and reports to inform decisions.
• Must have self-direction and align with team goals.
• Team player with focus on achieving store targets and contributing to the group.

Responsibilities

• Greet customers and deliver outstanding service from entry to checkout.
• Identify needs by listening and asking questions; recommend solutions.
• Share accurate product knowledge to help customers make informed choices.
• Drive sales through suggestive selling and product expertise.
• Direct specialized needs to the Industrial Sales Team when needed.
• Engage in continuous learning and training on products through vendors and self-study.
• Provide clear information about warranties and address related questions.
• Stay updated on promotions, flyers, and seasonal events.
• Maintain a tidy, well-stocked showroom and follow merchandising standards.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Tools

Power tools knowledge

Mobile tech proficiency

Job description

Atlas Tools and Machinery is a proud, family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.

At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

Join our Islington Showroom Sales Team.

Job Overview

We are seeking sales-driven, customer-focused individuals to join our Islington Showroom as Sales Associates. Your primary role is to deliver outstanding customer service. You will do this by engaging with customers, actively listening to their needs, and providing tailored product recommendations. The ideal candidate is a strong communicator who is passionate about helping customers find the right products.

Customer Experience & Sales

Welcome and assist customers in a friendly and professional manner, providing them the Atlas Experience from the moment they enter.

Identify the customer's needs by taking time to listen, asking thoughtful questions, and making recommendations for the best solutions.

Provide expert product knowledge by sharing accurate information and guiding customers toward making informed choices.

Drive sales through customer engagement, utilizing suggestive selling and sharing your product expertise to drive sales and enhance the customer experience.

Direct customers with unique or specialized needs to the Industrial Sales Team for additional solutions and assistance.

Actively participate in continuous learning and stay updated on product knowledge by engaging in product training sessions with vendors, peers, and self-directed learning.

Ensure customers receive accurate information regarding warranties and assist with any related questions.

Stay informed on promotions, including keeping up to date with flyers, promotions, and seasonal events.

Store Operations & Merchandising

Maintain a tidy, organized and fully merchandised department and sales floor by ensuring that items are well-organized and stocked with accurately priced products.

Follow all merchandising standards and guidelines for product placement, ensuring displays are attractive and well placed.

Assist with inventory management by managing stock levels and receiving and organizing merchandise promptly.

Proactively manage stock by ensuring out-of-stock items are ordered from the warehouse to ensure the availability of products for customers.

Health & Safety

Inform management of any potential or real-time security risks or incidents to maintain a safe environment.

Adhere to all company policies, guidelines, and procedures related to risk, customer interactions, sales processes, and handling products.

Maintain a safe environment by ensuring all safety protocols are followed and be proactive in maintaining a safe and hazard-free work environment.

Foster a positive work culture by contributing to a friendly and respectful work environment where all team members support one another.

Work together to meet and exceed targets, improve processes, and enhance overall business performance.

Assist in other areas of the showroom as required to help meet the team's needs and customer’s expectations.

Skills and Qualifications

• 1-3 years previous retail sales experience with power tools or equivalent preferred.
• Excellent communication and interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.
• Ability to work both independently and in a team setting.
• Ability to work in a fast-paced environment by demonstrating flexibility and adaptability to last-minute changes.
• Strong attention to detail and accuracy.
• Analytical ability to extract insights from data and reports to inform decisions.
• Ability to work self-directed and set priorities in line with overall company objectives.
• Adel team player. Focused on team goals and team contributing individual performance.
• Proficiency in using mobile technology and applications.

This evergreen posting is used to support both current and anticipated vacancies. Not all applicants will be contacted immediately.

At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.

We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.