Customs Manager

Delmar International; Windsor; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in customs services is seeking a Customs Manager to oversee the brokerage team and enhance service delivery. The ideal candidate will have extensive experience in customs brokerage, strong business acumen, and excellent communication skills. You will be responsible for managing processes, addressing client queries, and ensuring compliance with regulatory requirements. Join a diverse team committed to achieving company goals while providing exceptional service to clients.

Benefits

Cultural Diversity

Competitive Compensation

Comprehensive Benefits Package

Fitness Reimbursement Program

Qualifications

• 5-8 years of experience in customs brokerage at supervisory/management level.
• CCS, CTCS, LCB designations preferred.

Responsibilities

• Manage the brokerage team and ensure efficient delivery of customs services.
• Develop customs processes and maintain client relationships.

Skills

Business Acumen

Interpersonal Skills

Communication

Problem Solving

Detail-Oriented

Education

College Diploma in International Transportation & Customs

Tools

CargoWise One

Microsoft Office 365

Job description

Reporting to the Director of Customs Services, the Customs Manager is responsible for managing the brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries, maintaining positive relationships with them as well as with relevant government authorities.

Requirements :

• Minimum of 5-8 years of experience in the customs brokerage industry at a supervisory or management level
• College Diploma in International Transportation & Customs or related field is preferred
• Strong business acumen and knowledge of customs procedures, tariffs, regulatory requirements, profit & loss management, accounting, and CSA.
• CCS, CTCS, LCB designations are preferred
• Experience in CargoWise One system or related brokerage systems is considered an asset
• Proficiency in Microsoft Office 365

What You Offer :

• Ability to work independently (drive and self-starter / self-managed)
• Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion
• Excellent oral and written communication skills
• Exceptional customer service and problem-solving skills
• Extremely detail-oriented, organized and able to multi-task

What We Offer :

• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)