CHB Delivery Lead

A.P. Moller - Maersk; Mississauga; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RRSP+ Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customs Services Lead in Mississauga to guide a team of customs professionals, ensuring compliant, efficient, and customer-focused clearance services while supporting Maersk’s integrated logistics strategy.

You will coach staff, monitor performance, manage risk, and review documentation, collaborating with Operations, Compliance, Finance, and Technology to deliver high-quality customs services in a fast-paced environment.

Qualifications

• Excellent communication and leadership abilities.
• Strong problem-solving skills with attention to detail.
• Experience supervising a team in a customs brokerage or related field.

Responsibilities

• Lead, coach, and develop a team of customs professionals to ensure knowledge and adherence to regulations and SOPs.
• Monitor team performance against standards, KPIs, and department objectives, including audits of documentation and filing accuracy.
• Proactively manage exceptions and implement corrective actions to mitigate risk and prevent service failures.
• Issue clear work instructions to ensure timely file flow across release, billing, post‑entry review and audit activities.
• Identify training needs and collaborate with stakeholders to build targeted training plans.
• Review and validate customs documentation for accuracy and compliance with regulatory requirements.
• Perform daily follow-ups on documentation discrepancies with customers and internal teams.
• Escalate unresolved issues or risks before they impact customers or Maersk operations.
• Collaborate with Operations, Compliance, Finance, and Technology to deliver high-quality services.

Skills

Communication

Leadership

Problem-solving

Excel

Tools

CW1 customs software

CARM portal

Job description

Maersk Customs Services Lead, you will lead a team of customs professionals responsible for delivering compliant, efficient, and customer-focused customs clearance services. You will play a critical role in driving operational excellence, developing talent, managing compliance risk, and ensuring a seamless customer experience while supporting Maersk’s integrated logistics strategy.

Why Maersk

• Be part of a global leader in integrated logistics and supply chain solutions.
• Work in a collaborative environment that values diversity, inclusion, and continuous learning.
• Opportunities for career growth, leadership development, and internal mobility across functions and geographies.
• Make a meaningful impact by helping customers navigate complex global trade requirements.

How you create impact

• Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs
• Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy
• Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures
• Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities
• Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability
• Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements
• Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams
• Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations
• Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience

Requirements

• 2–5 years of experience in customs brokerage.
• Prior supervisory or team lead experience required.
• Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements, and low-value shipment processing.
• CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience.
• Experience with CW1 customs software; familiarity with the CARM portal is an asset.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Excellent communication, leadership, and problem-solving skills.
• Detail-oriented with a strong focus on accuracy and compliance.
• Ability to work effectively in a fast-paced operational environment.
• Proficient in Microsoft Office, particularly Excel.

Company Benefits

• Medical
• Dental
• Vision
• RRSP+ Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $70,000.00 - $80,000.00

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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