Customs Brokerage Agent

Expeditors International of Washington, Inc.; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in global supply chain management is seeking a Customs Brokerage professional to ensure timely clearance of freight and provide exceptional customer service. Candidates with a good understanding of customs processes and regulations, and effective communication skills are encouraged to apply. Training and development opportunities are part of the package.

Benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Good knowledge of customs legislation regarding classification, valuation, and origin.
• Understanding of ocean, transcon, and air documentation processes.
• Knowledge of air, road, and ocean transport.

Responsibilities

• Ensure smooth and timely customs process flow.
• Verify and transpose customs declaration information accurately.
• Interact with customs authorities and assist during inspections.

Skills

Knowledge of customs brokerage process

Effective interpersonal skills

Strong organizational skills

Education

6 months to 1-year related experience and/or training

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Track and trace Customs files.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Attend any customs inspections or present documents to customs authorities when such are requested.
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with customs officers.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Shift timings: 13:00 - 21:30 hours

Qualifications

• Good knowledge of customs brokerage process and system essential
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Good knowledge of incoterms
• Hazardous Materials certification (preferred)
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program