Customs Brokerage Agent

Expeditors; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in supply chain management seeks a Customs Officer in Calgary. You will ensure the timely movement and clearance of freight, focusing on exceptional customer service within Customs Brokerage. Key responsibilities include managing the customs process flow, accurate billing, and maintaining compliance with regulations.

Benefits

Paid Vacation

Health Plan: Medical

Employee Stock Purchase Plan

Growth opportunities within the company

Qualifications

• Good knowledge of customs legislation, especially classification, valuation, and origin.
• Pro-active, strong organizational skills.
• Fluent in English.

Responsibilities

• Ensure smooth and timely customs process flow.
• Accurate and timely client billing.
• Interact with customs authorities and customers throughout the clearing process.

Skills

Knowledge of customs brokerage process and system

Effective interpersonal skills

Organizational skills

Good computer skills

Education

6 months to 1-year related experience and/or training

Hazardous Materials certification

Tools

Excel

Word

PowerPoint

Job description

2 weeks ago Be among the first 25 applicants

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems
  
  

Job Description

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Track and trace Customs files.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Attend any customs inspections or present documents to customs authorities when such are requested.
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with customs officers.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
  
  

Shift timings: 13:00 - 21:30 hours

Qualifications

• Good knowledge of customs brokerage process and system essential
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Good knowledge of incoterms
• Hazardous Materials certification (preferred)
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
  
  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Transportation, Logistics, Supply Chain and Storage

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