Customs Brokerage Agent

Expeditors; Burnaby; On-site; CAD 45,000 - 52,000; Full time

Job summary

An established industry player seeks a dedicated Customs Brokerage professional to ensure the timely movement and clearance of freight. This role emphasizes exceptional customer service and attention to detail while managing an allocated book of business. The ideal candidate will thrive in a team environment, possess strong communication skills, and demonstrate a sense of urgency. With a commitment to professional growth and integrity, you will be part of a supportive workplace that values personal development and offers excellent benefits. If you are eager to learn and contribute to a dynamic team, this opportunity is perfect for you.

Benefits

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth Opportunities

Employee Referral Program Bonus

Qualifications

• Preferred CCS or Intro CSS qualification for customs brokerage.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Ensure timely movement and clearance of freight in Customs Brokerage.
• Manage customer profiles and coordinate freight dispatch.

Skills

Verbal Communication

Written Communication

Attention to Detail

Sense of Urgency

Teamwork

Integrity

Curiosity and Learning

Education

CCS or Intro CSS qualification

Tools

Word Processing Software

Spreadsheets

Windows OS

Outlook

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Major Responsibilities:

• Ensure accurate and timely data entry into our operating system
• Meet company standards of 52 hours training per year
• Ensure customer profiles are updated and current for assigned accounts
• Manage an allocated book of business for all customs needs
• Navigation of the CARM Client Portal
• Follow SOPs
• Coordinate and dispatch freight upon request
• Submit documents to CBSA
• Complete entry requirements for various entries; Standard Filing, E29B, C-Type, V-Type, etc.

Qualifications

• CCS or Intro CSS qualification is preferred
• Excellent verbal and written communication
• Experience with word processing, spreadsheets, Windows, Outlook and various PC-based software
• Willingness to learn and develop the industry skills
• Sense of urgency
• Attention to detail
• Have a positive attitude and an innate desire to help people
• Desire to work in a team environment
• Work with integrity
• Maintain a professional appearance
• Have confidence even in the face of intense challenges
• Be curious to learn and grow
• Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Be resolute and results-oriented - get the job done!

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Annual compensation: CAD 45,000.00 - CAD 52,000.00