Customs Brokerage Agent

Expeditors International of Washington, Inc.; Richmond; On-site; CAD 45,000 - 52,000; Full time

Job summary

Join a forward-thinking company that excels in global supply chain management, where professionalism and customer service are at the core of operations. This role focuses on ensuring the timely movement and clearance of freight within the Customs Brokerage department. You'll be responsible for accurate data entry, managing customer accounts, and navigating the CARM Client Portal. With a strong emphasis on personal and professional growth, this innovative firm offers excellent benefits and opportunities for advancement. If you have a positive attitude and a desire to help others, this is the perfect position for you.

Benefits

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth Opportunities

Employee Referral Program Bonus

Qualifications

• Preferred CCS or Intro CSS qualification for customs brokerage.
• Strong communication skills are essential for success.

Responsibilities

• Ensure timely movement and clearance of freight in Customs Brokerage.
• Manage customer profiles and coordinate freight dispatch.

Skills

Verbal Communication

Written Communication

Sense of Urgency

Teamwork

Integrity

Curiosity

Education

CCS or Intro CSS qualification

Tools

Word Processing Software

Spreadsheets

Windows

Outlook

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Major Responsibilities:

• Ensure accurate and timely data entry into our operating system
• Meet company standards of 52 hours training per year
• Ensure customer profiles are updated and current for assigned accounts
• Manage an allocated book of business for all customs needs
• Navigate the CARM Client Portal
• Follow SOPs
• Coordinate and dispatch freight upon request
• Submit documents to CBSA
• Complete entry requirements for various entries; Standard Filing, E29B, C-Type, V-Type, etc.

Qualifications

• CCS or Intro CSS qualification is preferred
• Excellent verbal and written communication
• Experience with word processing, spreadsheets, Windows, Outlook, and various PC-based software
• Willingness to learn and develop industry skills
• Sense of urgency
• Positive attitude and an innate desire to help people
• Desire to work in a team environment
• Work with integrity
• Maintain a professional appearance
• Confidence even in the face of intense challenges
• Curiosity to learn and grow
• Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Be resolute and results-oriented - get the job done!

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Annual compensation: CAD 45,000.00 - CAD 52,000.00