Customs Broker

ShipTop; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Job summary

ShipTop seeks a Licensed Customs Broker to oversee customs compliance for goods imported into Canada. You will manage tariff classification, valuation, and duty calculations, ensuring all documentation meets CBSA requirements. A critical role with focus on accuracy and regulatory knowledge to support our operations and clients.

You will collaborate with clients and internal teams, monitor regulatory changes, and maintain audit-ready records to prevent delays, penalties, or shipments held by CBSA.

Qualifications

• Licensed customs broker with prior Canadian experience.
• Strong knowledge of CBSA regulations and trade agreements.
• Experience with tariff classification, valuation, and duty/tax calculation.
• Excellent written and verbal communication with clients and CBSA.

Responsibilities

• Prepare and submit accurate customs declarations for goods imported into Canada.
• Review tariff classification, valuation, and applicable duties/taxes.
• Review and verify import documentation for accuracy and completeness.
• Manage CBSA release processes, including PARS/RMD submissions, and resolve holds.
• Advise clients and internal teams on import regulations and duty relief programs (CUSMA/USMCA).
• Maintain audit-ready records per CBSA requirements.
• Monitor regulatory changes affecting tariffs and import compliance.
• Coordinate with freight forwarders to ensure timely release and delivery of cargo.

Skills

Customs brokerage

Tariff classification

CBSA regulations

Documentation accuracy

Communication

Multitasking

Education

Bachelor’s degree in International Trade

Tools

CBSA systems (CARM)

PARS/RMD

AMPS

Job description

ShipTop is a leading eCommerce fulfillment provider, utilizing advanced technology and a customer-focused approach to help businesses grow. Our comprehensive digital solution combines a multi-channel order and inventory management system with a fast and reliable fulfillment process, enabling eCommerce merchants to scale and succeed. With exceptional customer feedback, ShipTop offers the highest service levels at competitive rates, making fulfillment accessible for every company.

Role Description

ShipTop is looking for a Licensed Customs Broker to manage customs compliance for goods imported into Canada on behalf of our clients. This role is responsible for accurate tariff classification, valuation, and duty/tax calculation, as well as ensuring all import documentation meets CBSA requirements.

This is a critical compliance role — accuracy and up-to-date regulatory knowledge matter, as errors can result in delayed shipments, penalties, or audits. We’re looking for someone who takes ownership of compliance while also being a responsive, solutions-oriented partner to our operations team and clients.

Responsibilities

• Prepare and submit accurate customs declarations for goods imported into Canada
• Review tariff classification (HS codes), valuation, and applicable duties/taxes
• Review and verify import documentation for accuracy and completeness
• Manage CBSA release processes, including PARS/RMD submissions, and resolve customs holds or examinations
• Advise clients and internal teams on import regulations, trade compliance requirements, and duty relief programs (e.g., CUSMA/USMCA, duty drawback)
• Maintain accurate, audit-ready records in line with CBSA recordkeeping requirements
• Monitor regulatory changes affecting tariffs, trade agreements, and import compliance
• Coordinate with freight forwarders and drayage partners to ensure timely release and delivery of cargo

Qualifications

• Prior experience working as a licensed customs broker or in a customs brokerage environment
• Strong working knowledge of the Canadian Customs Tariff, CBSA regulations, and trade agreements (CUSMA/USMCA and others)
• Experience with tariff classification, valuation methods, and duty/tax calculation
• Familiarity with CBSA systems and processes (e.g., CARM, PARS/RMD, AMPS)
• High attention to detail and strong organizational skills, with the ability to manage multiple shipments and deadlines
• Excellent written and verbal communication skills for client and CBSA correspondence
• Experience in eCommerce, 3PL, or freight forwarding is an asset
• Bachelor’s degree or diploma in International Trade, Business, or a related field preferred