Customer Support, Valuations

FCT; Oakville; Hybrid; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work arrangements

EFAP & Wellness

Group retirement plan

Paid holidays & PTO

Stock purchase plan

Job summary

FCT is seeking a customer service professional in Ontario to support clients across Canada in title insurance and related services. You will handle inquiries, educate customers on processes, and assist with daily operations in a collaborative, diverse environment.

We value accuracy, timely responses, and a team-oriented approach. Hybrid work arrangements and a comprehensive benefits package are offered to support your work-life balance.

Qualifications

• 1 year of customer service experience via phone or in person.
• 1 year experience in Title Insurance, Real Estate or Residential Lending.
• 1 year of data entry.
• Post-secondary education or equivalent work experience.
• Fluent in English; French is a plus.

Responsibilities

• Communicate with internal/external customers via multiple mediums with accuracy and professionalism.
• Communicate decisions and information as well as manage daily Service Levels.
• Address and resolve all customer inquiries with a positive customer experience.
• Perform back office tasks as required to complete the client interaction.
• Educate customers on processes, ordering platforms and the various products FCT offers.
• Review existing transactions and address issues related to files, escalating when necessary.
• Keep up to date on policies and department procedures.

Skills

Customer service

Telephone support

Bilingual English/French

Data entry

Title Insurance exposure

Education

Post-secondary education or equivalent

Tools

MS Word

MS Excel

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you’ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE’S HOW YOU’LL CONTRIBUTE:

• Communicate with internal/external customers via multiple mediums with accuracy and professionalism
• Communicate decisions and information as well as manage daily Service Levels
• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
• Perform back office tasks as required to complete the client interaction
• Educate customers on processes, ordering platforms and the various products FCT offers
• Review existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary
• Keep up to date on all policies, procedures, practices including department policies/practices and the Companywide best practices

HERE’S WHAT YOU’LL BRING:

• 1 year Customer Service – phone or in person
• 1 year experience in Title Insurance, Real Estate or Residential Lending
• 1 year Data entry
• Post-Secondary education or equivalent work experience
• Excellent communication skills, written and verbal in English and French (would be an asset)
• Intermediate level proficiency (Word and Excel)
• Team player who can work with minimal supervision
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
• Availability to work between the hours of 8 am and 9 pm EST Monday to Friday. (7.5 hrs./day)
• Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness
• Ability to deal with stressful situations while remaining calm and positive

Total Direct Compensation:

50,470 - 60,640

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*A_s per terms of the employment agreement_

For over a decade, FCT has been certified by the Great Place to Work Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.