Customer Support Specialist (MOA) - Remote

AVEE; Canada; Remote; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Collaborative remote team culture

Remote team culture

Job summary

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada. In this role, you will assist patients through various communication channels and help them navigate our healthcare platform effectively. The ideal candidate will have strong communication skills, proven customer support experience, and a patient-first mindset. This full-time position offers competitive compensation and opportunities for professional growth in a dynamic healthcare environment.

Qualifications

• Legally eligible to work in Canada.
• Able to work remotely with a stable internet connection.
• Proven experience in customer support or a similar role.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• High level of empathy, patience, and professionalism.
• Comfortable using Microsoft Office, CRM systems, and web-based tools.
• Quick learner with the ability to adapt to new internal systems and technologies.
• Legally eligible to work in Canada.

Responsibilities

• Support patients via phone, email, and chat.
• Assist patients with appointment booking.
• Troubleshoot operational and basic technical issues.
• Collaborate with medical and technical teams.
• Maintain accurate documentation.
• Share patient feedback to help improve internal processes and overall experience.

Skills

Excellent verbal and written English communication skills

Strong interpersonal skills

Proven experience in customer support

Ability to multitask and stay organized

High level of empathy and professionalism

Comfortable using Microsoft Office and CRM

Quick learner with adaptability

Data interpretation

Canada work eligibility

Tools

Microsoft Office

CRM systems

Web-based tools

Job description

Customer Support Specialist (MOA) – Remote | Anywhere in Canada

Operations

Full Time

Remote

At Avee Health, we’re simplifying access to healthcare across Canada. We’ve helped over 200,000 patients connect with healthcare providers faster and more efficiently by removing operational barriers to care. Our platform connects patients, clinicians, and pharmacies through tools that support appointment scheduling, clinical workflows, and prescription management.

We are an operations-driven healthcare company, where customer support plays a critical role in shaping patient experience and improving how our platform evolves. After four years of focused execution, Avee has achieved product-market fit and is now entering a new phase of growth. We are expanding our fully remote support team and are looking for a full-time Customer Support Specialist to support patients across Canada.

📍Location: Remote – Anywhere in Canada
🕒Employment Type: Full-Time

🛠 What You’ll Do

• Support patients via phone, email, and chat with professionalism and empathy
• Assist patients with appointment booking and general service inquiries
• Troubleshoot day-to-day operational and basic technical issues
• Collaborate closely with medical, operations, and technical teams to resolve concerns
• Maintain accurate documentation and follow internal workflows
• Share patient feedback to help improve internal processes and overall experience

✅What Makes You a Strong Fit

• Excellent verbal and written English communication skills
• Strong interpersonal skills with a patient-first mindset
• Proven experience in customer support or a similar role
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• High level of empathy, patience, and professionalism
• Comfortable using Microsoft Office, CRM systems, and web-based tools
• Quick learner with the ability to adapt to new internal systems and technologies
• Comfortable working with basic operational and numerical data
• Legally eligible to work in Canada
• Able to work remotely with a stable internet connection

🌱 What We Offer

• Competitive compensation
• Opportunities for professional growth and long-term development
• Meaningful work in a fast-growing healthcare environment
• A supportive, collaborative, and fully remote team culture

Ready to join us?

We'd love to hear from you! Send us your resume and a brief introduction about yourself.