Customer Support Specialist (Fully Remote)

Bitfinex; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

Bitfinex is seeking a Customer Support Specialist to join their remote team in Toronto. Responsibilities include handling inquiries from traders, showcasing strong analytical and communication skills, and contributing to a positive support culture. This role provides opportunities for growth, mentorship, and a flexible work environment, appealing to those passionate about finance and the crypto world.

Benefits

Flexible Work & Remote-Friendly Culture

Mentorship & Growth

Competitive Pay

Career Development Opportunities

Supportive Team Environment

Social activities (online & in-person)

Qualifications

• Experience in customer relations is essential.
• Confident in making decisions in accordance with Bitfinex’s practices.
• Passionate about cryptocurrency and blockchain.

Responsibilities

• Handles inquiries and requests from corporate and professional traders.
• Leads by example to demonstrate full ownership of outstanding customer service.
• Contributes to a positive customer support culture.

Skills

Strong analytical ability

Excellent communication skills

Detail-oriented

Security and privacy focus

Familiar with Office Suites (especially Excel)

Education

Experience in Finance, Mathematics, or Statistics

Job description

The Original Bitcoin Exchange

Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and accessible technology—ensuring that everyone, everywhere, has the tools to participate in a truly open and borderless world.

We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform, we enable users to seamlessly buy, hold, and trade digital assets with confidence. As the digital asset landscape rapidly evolves, we stay ahead—offering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking, agile approach ensures that financial freedom is not just a vision, but a reality for all.

Our team, composed of visionary individuals with practical expertise, focuses on crafting solutions to the market's toughest challenges. Despite our global presence and impact, we maintain a small, technology-focused core, fostering a culture of collaboration and innovation.

We value integrity and autonomy, empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom, we prioritize high-caliber products and services, with a proven track record of innovation that draws on the dexterity of our teams.

Why Join Us?

Innovation

At Bitfinex, we merge technology and skill to create an environment where your involvement isn’t just appreciated—it’s pioneering the future and pushing boundaries in finance. Our culture values bold creativity, a passion for technology, and a deep belief in Financial Freedom.

Flexibility & Global Reach

We believe in trust, autonomy, and results—our team operates remotely, ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation, autonomy, and breaking new ground.

Fast-Paced & Impactful

Much like the crypto industry itself, our projects move fast, break new ground, and make an impact. Your contributions reach our global audience, shaping the narrative of a decentralized future.

A Team that Thrives on Collaboration

We blend seasoned experts with fresh creative minds, ensuring constant innovation, mentorship, and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities.

Grow with the Best

At Bitfinex, we’re committed to continuous learning—whether through technological advancements, creative workshops, or mentorship from leading professionals in the industry.

If you’re excited about partaking in shaping the narrative of decentralized finance, you’ll feel right at home

We’re looking for: Customer Support Specialist

The Role:

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Your Day-to-Day:

• Effectively handles inquiries and requests from corporate and professional traders

• Continuously upgrade skill sets

• Lead by example to demonstrate full ownership of outstanding customer service

• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

• Cross-team interactions

What You Bring to the Table:

• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

• Experience and a deep interest in working with Finance, Mathematics or Statistics

• Good understanding of trading and derivatives markets

• Strong analytical ability

• Experience in customer relations, ability to handle requests and inquiries is essential

• Excellent communication skills in English

• Passionate about cryptocurrency and blockchain world

• Detail-oriented

• Security and privacy focus

• Familiar with Office Suites (especially Excel)

What We Offer:

• Flexible Work & Remote-Friendly Culture

• Mentorship & Growth

• Competitive Pay

• Career Development Opportunities

• Supportive Team Environment

• Learning & Knowledge Sharing

• Team-Building Activities

• Social activities (online & in-person)

Ready to join us in bringing Financial Freedom to all?

If you’re a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you!

Important Disclaimer:

All tasks, assessments, or tests related to the hiring process at Bitfinex will only be shared directly with candidates as they progress through the relevant stages. These will only come from an official Bitfinex email address in the format: [e-mail].

If you receive an email or any notification requesting that you click on any links or complete hiring-related tasks, please verify that it is coming from the correct and authorised source before proceeding.

___________________________________________________________________________________________

Equal Opportunity Statement:

Bitfinex is committed to providing equal opportunities to all personnel and applicants. We firmly condemn and prohibit any form of direct or indirect discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other legally protected characteristic.

This commitment applies at every stage of the employment relationship, including recruiting, hiring, placement, promotion, terminations, transfers, and leaves of absence.