Customer Support Specialist Full Time

COMPASS GROUP CANADA; Port Coquitlam; On-site; CAD 30,000 - 36,000; Full time

Job summary

COMPASS GROUP CANADA is seeking a Porter to ensure premises are well maintained, assist with setting up spaces, and respond quickly to facility issues. You will engage with office employees and visitors, coordinate with facilities teams, and perform routine floor checks for cleanliness and orderliness.

You will also fill, clean, and maintain coffee and water equipment, communicate with the Canteen lead, and follow health and safety guidelines while restocking supplies.

Qualifications

• Hospitality experience is a strong asset.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to work independently with strong attention to detail.
• Ability to prioritise, manage multiple tasks and meet deadlines.
• Strong business acumen and professionalism.
• Basic computer skills and knowledge of office technology/equipment.
• Ability to lift up to 30 pounds.
• On-your-feet role with constant floor presence.

Responsibilities

• Provide engaging and anticipative service to all office employees and visitors.
• Work closely with facilities and other workplace departments to ensure a flawless client experience.
• Conduct routine floor checks for cleanliness, orderliness & deficiencies.
• Fill, clean, and maintain coffee, beverage coolers, and water equipment.
• Weekly and daily communication with the Canteen lead.
• Carry out instructions for security, fire, health, and safety guidelines as required.
• Restock supplies and consumables.
• Interact with 3rd party vendors.
• Conduct opening and closing walkthroughs.
• Light housekeeping duties as required.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication skills

Independence

Tools

Office software

Job description

How you will make an impact:
Reporting to the onsite Canteen Porter Supervisor, you will be responsible for ensuring that the premises are properly maintained, workspaces and meeting rooms are correctly set-up and facility issues are responded to in a timely manner.

As a Porter, you will:

• Provide engaging and anticipative service to all office employees and visitors
• Work closely with facilities and other workplace departments to ensure a flawless client experience
• Conduct routine floor checks for cleanliness, orderliness & deficiencies
• Fill, clean, and maintain coffee, beverage coolers, and water equipment.
• Weekly and Daily communication with the Canteen lead.
• Carry out instructions for security, fire, health, and safety guidelines as required
• Restock supplies and consumables
• Interact with 3rd party vendors
• Conduct opening and closing walkthroughs
• Light housekeeping duties as required

About you:

• Working experience in a hospitality environment is considered a strong asset
• Excellent interpersonal and communication skills (verbal and written)
• Must be able to work independently and have great attention to detail
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen and professionalism
• Basic computer skills and knowledge of office technology/equipment
• Must have the ability to lift up to 30 pounds
• The associate will be on their feet, walking around the floors making sure that all our standards are in place.

The hourly wage range for this position is $22 to $26. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.