Customer Support Specialist - Bilingual (French)

Uline; Hamilton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Health coverage

RRSP with 6% employer match

Bonuses

Paid holidays and time off

Tuition assistance

On-site facilities

Job summary

Uline is hiring a bilingual (English/French) Customer Support Specialist for its Milton, ON location. You will process orders, provide product recommendations and address inquiries via phone, email and chat, becoming a trusted product expert to support customers’ needs.

This full-time on-site role offers strong training, career growth and a compensation package with clear advancement opportunities within a family-owned company. Excellent communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided for eager learners.
• Bilingual (English / French) fluent in spoken and written forms.

Responsibilities

• Process customer orders, provide product recommendations and handle inquiries via phone, email and chat.
• Become a product and solutions expert to answer questions on products, pricing and shipping quickly.
• Build and maintain business relationships with customers through multiple channels.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Bilingual English/French

Communication

Problem-solving

Listening

Education

High school diploma

Bachelor’s degree preferred

Job description

(English / French)

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual (French) Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Customer Support Specialist - Bilingual

(English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Full-Time Hours:

Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Our employees make the difference and we are committed to offering exceptional benefits and perks!