Customer Support Specialist

AspiringIT; Waterloo; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading IT Services and Consulting company as a Customer Order and Fulfillment Specialist in Waterloo. You will play a vital role in assisting customers with licensing and order-related queries, thriving in a fast-paced environment while ensuring efficient support and collaboration with internal teams.

Qualifications

• Strong Customer Service experience required.
• Familiarity with Ticketing Systems, e.g., Salesforce, Zendesk.

Responsibilities

• Handle customer inquiries related to downloads and license keys.
• Resolve order processing issues using internal systems.
• Collaborate with internal teams for timely support.

Skills

Customer Service

Ticketing Systems

Job description

Join our dynamic team as a Customer Order and Fulfillment Specialist, where you'll play a key role in supporting customers with licensing, downloads, and order-related queries. This is an onsite role based in Waterloo, ideal for someone who thrives in a fast-paced support environment.

Key Responsibilities:

• Handle customer inquiries related to downloads, license keys, and entitlements
• Resolve order processing issues using internal systems
• Collaborate with internal teams to ensure accurate and timely support

Top Skills Needed:

• Strong Customer Service experience
• Familiarity with Ticketing Systems (e.g., Salesforce, Zendesk)

Additional Details:

• 8-month contract position (possibly extended)
• Full-time employment
• Industry: IT Services and IT Consulting

Note: The job posting indicates it is active and accepting applications. No expiration noted.