Customer Support Specialist

Stone Tile International; Toronto; On-site; CAD 45,000 - 50,000; Full time

Job summary

Stone Tile International is seeking a detail-oriented Customer Support Specialist to join their dynamic team. In this role, you will ensure exceptional customer experience by accurately processing orders and addressing inquiries while representing the brand's values. With a focus on collaboration, resourcefulness, and a commitment to client satisfaction, this position offers an exciting opportunity within a leading design services company.

Benefits

Competitive compensation

Rewards & recognition program

Team bonding events

Family care & support (parental leave)

Freedom to Innovate

Be your Authentic Self

Qualifications

• 3–5 years’ experience in an Order Processing, Customer Experience, or similar client-facing role.
• Strong verbal and written communication skills.
• Excellent time management and multitasking abilities.

Responsibilities

• Process customer orders accurately via phone, email, and in-person.
• Address customer inquiries, concerns, and requests with professionalism.
• Collaborate with team members to resolve customer issues efficiently.

Skills

Communication

Problem-solving

Time Management

Attention to detail

Collaboration

Job description

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Reports to: Manager, Customer Experience

Schedule: Two shift options are available:

·Monday to Friday, 7:30 AM to 4:00 PM

·Monday to Friday, 8:30 AM to 5:00 PM

Stone Tile International is looking for a Customer Support Specialist in the GTA to join our dynamic team!

Celebrating over 30 years of innovation and excellence, Stone Tile International is North America’s leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms in major cities such as Toronto, Montreal, Vancouver, and Calgary, we pride ourselves on being a top choice for architects, designers, and discerning homeowners. We are committed to redefining luxury spaces and are looking for passionate individuals to join our collaborative, high-performing team.

Who are you?

Do you find change exciting? Are you the type of person who thrives in organizations that are constantly adapting and evolving? Do you like being part of a team but can excel working autonomously? Do you love working with people and providing unparalleled customer service? If so, this may be the perfect job for you.

As the Customer Support Specialist, you will deliver exceptional customer experience to all Stone Tile clients. You will lead in processing orders and ensuring customer satisfaction while embodying our brand’s identity and values.

Customer Focus: You have a strong commitment to customer satisfaction and a customer-centric approach.

Team Mindset: You have the ability to work collaboratively with team members and other departments.

Resourcefulness: You are analytical and use available tools and knowledge to find creative solutions when the obvious path doesn't exist.

Primary Responsibilities and Duties:

The Customer Support Specialist will perform a wide range of duties assigned by the customer experience manager, including but not limited to the following:

• Process customer orders accurately via phone, email, and in-person
• Receive and process payments
• Address customer inquiries, concerns, and requests with professionalism
• Handle administrative support tasks as needed
• Respond to client calls following company standards and procedures
• Investigate and troubleshoot customer concerns by phone
• Collaborate with team members to resolve customer issues efficiently
• Refer complex issues to the Customer Experience Manager
• Represent the company brand and core values in all interactions
• Provide accurate product, pricing, and availability information
• Maintain accurate records in internal systems (P21, tracking sheets, etc.)
• Conduct follow-up calls to ensure customer satisfaction
• Perform additional duties as assigned

What type of experience and skills do you have?

• 3–5 years’ experience in an Order Processing, Customer Experience or similar client-facing role
• Strong verbal and written communication skills
• Excellent time management and multitasking abilities
• Strong attention to detail and ability to meet tight deadlines
• Problem-solving mindset with a proactive approach
• Professional demeanor and commitment to customer service excellence
• Collaborative and team-oriented with a focus on achieving shared goals

Why Join Stone Tile?

Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best product and services, likewise we strive to surround ourselves with the best talent to help us get there.

We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.

We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need in order to innovate at their highest capacity. Our packages include:

• Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
• Competitive compensation
• Rewards & recognition program
• Team bonding events
• Family care & support (parental leave)
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Design Services

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