Customer Support Specialist

Xylem Water Solutions Netherlands; Calgary; On-site; CAD 42,000 - 63,000; Full time

Job summary

Xylem is seeking a customer service professional in Calgary to provide heavy commercial support across order execution, pricing, and data entry using ERP and CRM tools. You will collaborate with internal and external customers and with finance, operations, and sales teams to ensure accurate orders and timely responses.

Minimal qualifications include 3–5 years in customer service, a 2-year degree or equivalent, strong communication, and proficiency in Microsoft Office and Salesforce/ERP.

Qualifications

• 3-5 years of customer service experience.
• 2-year degree or equivalent customer service experience.
• Strong customer service skills.
• Detail oriented with strong organizational and task management skills.

Responsibilities

• Handle heavy volume of order transactions.
• Provide pricing and item availability assistance.
• Support bids and pre-bid activities.
• Enter and maintain data in CRM/ERP systems.
• Collaborate with finance, operations and sales teams.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

CRM tools

ERP tools

Education

Associate degree or equivalent

Tools

Salesforce.com

ERP systems

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Essential Duties/Principal Responsibilities:Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools. Communicate with related internal and external customer and vendor contacts.Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved.Provide basic item availability and pricing assistance.Assist in the management of bids to apprise sales department of pre-bids and due dates.Responsible for submitting rental, sale, field service and work orders for invoicing.Utilize Customer Relationship Management (CRM) tool daily to input new data and maintain existing data to current status for both direct customer interactions and communication to the sales teams.Create legendary customer service experiences for internal and external customers.Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met.Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:3-5 years of customer service experience2-year degree or equivalent customer service experienceStrong customer service skillsGood collaborative and communication skills (written and verbal)Detail oriented with strong organizational and task management skillsAbility to manage heavy volume of order transactionsAbility to work with diverse workforce and customer baseProficient in Microsoft OfficePreferred Qualifications:.Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) toolsPrior experience in industrial, construction or municipal environmentsKey Competencies:Continuous improvement mindsetCross-boundary collaborationInspiring accountabilityKey Relationships:External:Direct and indirect customersInternal: Finance, operations and sales teamsPhysical Demands:(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Regularly required to sit or stand, reach, bend and move about the facilityWork Environment:(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Business Office Environment that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote settingTravel requirement:Travel required to fulfill the duties listed above; other travel as needed or required by the companyStandard weekly job hours: 40 hoursJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.