Customer Support Representative - Entry Level Insurance Opportunity

TEEMA Solutions Group; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

Une entreprise de courtage d'assurance numérique en pleine croissance recherche un représentant du service à la clientèle. Ce poste consiste à traiter des demandes d'assurance, gérer la communication avec les clients, et exiger des qualifications telles qu'une éducation postsecondaire. Un environnement de travail agréable avec des opportunités de développement professionnel est proposé, ainsi que des avantages tels que des congés payés et des événements d'équipe.

Benefits

Réductions pour employés sur les assurances habitation et automobile

Programme de parrainage d'employés

Vacances payées, congés de maladie

Plan d'avantages sociaux

Environnement de travail amusant et décontracté

Événements de team-building

Qualifications

• Éducation postsecondaire requise.
• Compétences en communication excellente.
• Engagement envers le professionnalisme pour les clients.

Responsibilities

• Traitement des nouvelles demandes d'assurance et des changements de police sur plusieurs portails.
• Gestion des appels entrants et sortants.
• Mise à jour des fichiers clients dans le système de gestion des courtiers.

Skills

Communication

Gestion du temps

Travail d'équipe

Capacité à travailler sous pression

Volonté d'apprendre

Education

Éducation postsecondaire en administration des affaires

Job description

Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for aCustomer Support Representative. We offer a wealth of features and technologies as offered by largeleading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference!

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive.

Key responsibilities for this position include:

You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end.

Processing new insurance applications and policy changes on multiple insurance company portals

Data entry and updating customer files in our Broker Management System (BMS)

Handling overflow of inbound calls from all departments

Making outbound calls to insured clients as well as outbound lead calls

New business uploads to various insurance portals

Handling all brokerage customer billing inquiries

Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

Excellent communication and learning skills

Proven time management skills and the ability to prioritize

A team player with a strong work ethic

An unwavering commitment to delivering professionalism and expertise to our clients

Ability to work under pressure in a fast-paced environment with tight deadlines

Eagerness to learn, a can-do attitude, and a desire to further their career

Here is what isure offers you:

Employee discounts on home and auto insurance

Employee referral program

Paid vacation, sick and personal days

Group Benefits Plan

A fun and casual work environment

Team-building events

Semi-annual employee reviews and opportunities for development/growth