Customer Support Representative

Independent Rent A Car; Vancouver; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading car rental company in Vancouver is looking for a Customer Support Representative / Vehicle Detailer. This role involves providing excellent customer service, maintaining vehicles, and performing administrative tasks. Ideal candidates should be detail-oriented and possess strong customer service skills. Join a dynamic team and contribute to a smooth rental experience for customers.

Qualifications

• Valid Class 5 Driver’s License or International Driver’s License.

Responsibilities

• Greet customers and manage bookings.
• Inspect and prepare vehicles post-rental.
• Use computer systems for bookings and invoicing.

Skills

Customer Service

Detail-Oriented

Job description

Job Title: Customer Support Representative / Vehicle Detailer

Location: Vancouver, BC

Job Type: Full-Time or Part-Time

Job Overview

Independent Rent A Car Ltd. is seeking a Customer Support Representative / Vehicle Detailer. This role combines front desk customer service with vehicle maintenance responsibilities, including cleaning and preparing cars for rentals. Ideal candidates are detail-oriented, possess strong customer service skills, and have a hands-on approach.

Key Responsibilities

1. Customer Service:
   • Greet customers, assist with inquiries, and manage bookings.
   • Handle check-ins and check-outs professionally.
   • Address customer concerns and resolve issues promptly.
2. Car Maintenance:
   • Inspect, clean, and prepare vehicles post-rental.
   • Perform basic maintenance checks (fluid levels, tire pressure).
3. Administrative Tasks:
   • Use computer systems for bookings, records, and invoicing.
   • Monitor vehicle inventory and availability.
4. Detail-Oriented Tasks:
   • Review rental agreements for accuracy and completeness.
   • Pay attention to details to ensure high-quality service.

Requirements

• Valid Class 5 Driver’s License or International Driver’s License.

Application Process

Interested candidates should submit their resume in person at 1431 Robson St., Vancouver, or email to [e-mail].

Additional Information

• Seniority Level: Entry Level
• Employment Type: Full-Time
• Industry: Rental/Leisure