Customer Support Agent (Inbound) - Casual - Mississauga, ON

Lifelabs; Mississauga; Presencial; CAD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

LifeLabs in Ontario is seeking a Customer Support Agent – Inbound to serve as the first contact for our customers, screening calls and providing accurate information while following policy. You will assist health‑care providers and labs, escalate when needed, and maintain confidentiality throughout all interactions.

This casual role offers varied shifts and training during onboarding to support a patient‑focused team.

Formación

• High School Diploma or equivalent.
• Understanding of medical terminology is an asset.
• Ability to work in a fast-paced environment with changing priorities.
• Strong verbal and written communication and interpersonal skills.
• Comfortable with PC-based technology and data entry (37 wpm).
• Team player who can also work independently.
• Shift work, including weekends, may be required.
• Desire to meet and exceed predefined performance goals.

Responsabilidades

• Communicates results from testing to health care providers through faxing and inbound calls.
• Conducting Requests for Action for additional testing on specimens.
• Provides customer information to referring physicians and labs.
• Escalates inquiries appropriately through systems and/or leadership.
• Responds to routine inquiries from clients or customers, ensuring follow-ups are completed.
• Receives and follows-up on requests for physician consultations.
• Maintains confidentiality involving any information about clients including physicians, patients, employees, and the company.
• Observe all safety and security policies.
• Maintain knowledge of safety/WHMIS and TDG procedures.
• Assists in problem solving related to workflow and workstation organization and provides input at team meetings.
• Adheres to corporate health, safety, and security policies.
• Be flexible in performing responsibilities in line with customer support initiatives and business needs.
• May assist with training and orientation of new staff.

Conocimientos

Verbal communication

Written communication

Problem solving

Team player

Fast-paced environment

Shift work

Confidentiality

Medical terminology

PC literacy

Attention to detail

Educación

High School Diploma

Medical terminology course (asset)

Descripción del empleo

TheCustomer Support Agent– Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to resolve customer and client inquiries (or elevate appropriately as required). This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values in all activities with focus on the customer experience.

Status:Casual

Shifts: Various Shifts

Number of positions: 9

Additional information: Training will be at 6560 Kennedy Road
Start Date: 7 December 2026

This vacancy is for an existing position.

Your responsibilities include:

• Communicates results from testing to health care providers through the means of faxing and inbound calls
• Conducting Requests for Action for additional testing on specimens
• Provides customer information to referring physicians and labs
• Escalates inquiries appropriately through systems and/or leadership
• Responds to routine inquiries from clients or customers, ensuring follow-ups are completed
• Receives and follows-up on requests for physician consultations
• Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
• Observe all safety and security policies
• Maintain knowledge of safety/WHMIS and TDG procedures
• Assists in problem solving related to workflow and workstation organization and provides input, as required, at team meetings
• Adheres to corporate health, safety, and security policies
• Be flexible in performing responsibilities in line with customer support initiatives and business needs
• May assist with training and orientation of new staff

What you will bring to the role:

• High School Diploma or equivalent
• Understanding of medical terminology and/or completion of a medical terminology course an asset
• Ability to work in a fast-paced environment with changing priorities
• Strong verbal & written communication and interpersonal skills.
• Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information.
• Computer skills with a minimum 37 wpm.
• Excellent problem-solving skills.
• Team player as well as the ability to work independently.
• Flexible to work in a shift environment which may include weekends.
• Desire to meet and exceed pre-defined performance goals.