Customer Support (Inbound)

LifeLabs; Mississauga; Presencial; CAD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

LifeLabs in Mississauga, ON is seeking a part-time Customer Support Agent (Inbound) to be the initial contact for Ontario customers. You will screen inbound calls, provide information, and escalate inquiries as needed while upholding LifeLabs policies and values.

Training will occur in-office at 6560 Kennedy, with remote work possibilities after onboarding; shifts are day hours, and the maternity leave covers 18 months end date April 14, 2028. Start date November 30, 2026.

Formación

• High School Diploma or equivalent.
• Understanding of medical terminology is an asset.
• Ability to work in a fast-paced environment with changing priorities.
• Strong verbal & written communication and interpersonal skills.
• Must be comfortable with PC-based technology and navigating required applications.
• Typing speed of 37 wpm or more.
• Excellent problem-solving skills.
• Team player who can also work independently.
• Flexibility to work shifts, including weekends.
• Desire to meet and exceed performance goals.

Responsabilidades

• Communicates results from testing to health care providers via fax and inbound calls.
• Requests for Action for additional testing on specimens.
• Provides customer information to referring physicians and labs.
• Escalates inquiries appropriately through systems or leadership.
• Responds to routine inquiries from clients or customers with follow-ups.
• Receives and follows up on requests for physician consultations.
• Maintains confidentiality of client, physician, patient, employee data.
• Adheres to safety, security, and WHMIS policies.
• Supports training and orientation of new staff as needed.

Conocimientos

Communication skills

Typing 37 wpm

Problem solving

Team player

Independent work

Fast-paced adaptability

Customer service

Educación

High School Diploma

Herramientas

PC proficiency

Descripción del empleo

The Customer Support Agent – Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to resolve customer and client inquiries (or elevate appropriately as required). This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values in all activities with focus on the customer experience.

Status: Part Time Regular

Shifts: Day shifts – any days – times to be determined.

Additional notes: This is an 18 month Maternity Leave – end date April 14 2028. Eventually remote role, but training and first few months normally in office at 6560 Kennedy.

Number of positions: 1

Start Date: 30 November 2026

End Date: 14 April 2028

This vacancy is for an existing position.

Your responsibilities include:

• Communicates results from testing to health care providers through the means of faxing and inbound calls
• Conducting Requests for Action for additional testing on specimens
• Provides customer information to referring physicians and labs
• Escalates inquiries appropriately through systems and/or leadership
• Responds to routine inquiries from clients or customers, ensuring follow-ups are completed
• Receives and follows-up on requests for physician consultations
• Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
• Observe all safety and security policies
• Maintain knowledge of safety/WHMIS and TDG procedures
• Assists in problem solving related to workflow and workstation organization and provides input, as required, at team meetings
• Adheres to corporate health, safety, and security policies
• Be flexible in performing responsibilities in line with customer support initiatives and business needs
• May assist with training and orientation of new staff

What you will bring to the role:

• High School Diploma or equivalent
• Understanding of medical terminology and/or completion of a medical terminology course an asset
• Ability to work in a fast-paced environment with changing priorities
• Strong verbal & written communication and interpersonal skills.
• Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information.
• Computer skills with a minimum 37 wpm.
• Excellent problem-solving skills.
• Team player as well as the ability to work independently.
• Flexible to work in a shift environment which may include weekends.
• Desire to meet and exceed pre-defined performance goals.