Customer Support Advisor

Brandt Tractor; Sunshine; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Company Vehicle

Laptop & Mobile Phone

Ongoing Training & Development

Career Advancement Opportunities

Supportive Team Environment

Stable, Long-Term Career

Employee Assistance Program (EAP)

Work with John Deere Equipment

Territory Ownership

Job summary

Brandt Tractor’s Sunshine branch is seeking a proactive Customer Support Advisor to drive parts and service sales across agricultural, construction, and forestry equipment. You will be the trusted advisor, building lasting relationships with equipment owners and delivering expert advice on Brandt parts and services to maximize uptime and productivity.

You will conduct outbound calls, meet sales targets, identify customer needs, and collaborate with the service team to schedule appointments and

Qualifications

• Experience in customer service or sales is preferred.
• Knowledge of Agriculture, Construction Equipment, or related industries.
• Willingness to travel within the territory.

Responsibilities

• Conduct outbound calls to existing and potential customers to offer Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and KPI’s related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
• Maintain accurate records of customer interactions, orders, and service history in our CRM system.
• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

Job description

ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?

Our Sunshine branchis seeking a proactive and customer-focused Customer Support Advisor, specialising in agricultural, construction, and forestry equipment. In this role, you will be responsible for developing and maintaining strong customer relationships by proactively engaging with clients, providing expert advice on Brandt parts and services, and ensuring a seamless service experience from start to finish.

What we offer:

• Competitive Base Salary + Incentive Opportunities
• Company Vehicle, Laptop & Mobile Phone
• Ongoing Training & Development
• Career Advancement Opportunities
• Supportive Team Environment
• Stable, Long-Term Career
• Employee Assistance Program (EAP)
• Work with Industry-Leading John Deere Equipment
• Build Strong Customer Relationships
• Autonomy & Territory Ownership

About the role:

In this customer-focused sales role, you will work directly with equipment owners throughout your territory, helping them maximise uptime and productivity through proactive parts and service support. You'll build long-term relationships with customers, identify opportunities to support their equipment needs, and act as a trusted advisor for Brandt's parts and service offerings.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
• Maintain accurate records of customer interactions, orders, and service history in our CRM system.
• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

What You'll Bring:

• A passion for customer service, sales, and building strong relationships
• Knowledge of Agriculture, Construction Equipment, or related industries.
• Previous sales or account management experience (preferred)
• Strong communication and interpersonal skills
• A results-driven approach with a focus on achieving targets
• The ability to work independently and manage your territory effectively
• Strong organisational and time management skills
• Confidence using technology and CRM systems
• Willingness to travel within the territory

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.