Customer Sucess Manager

E2ip Technologies; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a dynamic Customer Success Manager to enhance customer satisfaction and engagement. The role requires a proactive approach in managing relationships and ensuring success in client outcomes. Candidates should possess a DEC in administration and have a minimum of five years’ experience in a similar role, preferably within a manufacturing environment.

Qualifications

• Minimum 5 years of experience in a similar position.
• Experience in a manufacturing environment essential.
• Knowledge of mechanical plans and drawings is an asset.

Responsibilities

• Build and maintain strong customer relationships.
• Review customer forecasts and validate them.
• Identify and resolve issues affecting customer deliveries.

Skills

Customer Relationship Management

Problem Solving

Proactivity

Education

DEC in administration

Tools

Microsoft Office Suite

ERP System

Job description

1 month ago Be among the first 25 applicants

We are seeking a dynamic and proactive Customer Success Manager with experience in a manufacturing environment to join our team!

In this role, you will be responsible for fostering long-term customer engagement, ensuring customers satisfaction, and helping clients achieve their desired outcomes with a product or service.

The role is proactive, anticipating customer needs, identifying potential issues, and working to add value before problems arises.

Responsibilities :

• Build and maintain strong, long lasting customer relationships
• Review & validate customer forecasts and update sales force
• Opens engineering change requests as needed;
• Follows-up and review ECO information;
• Review contracts; acknowledge purchase orders
• Report scorecards to QA team; monitoring customer health metrics
• Meets with stakeholders to appraise of account status and key risks
• Actively identifies and resolves issues and risks that may impair the team’s ability to meet customer deliveries and deliverables

Qualifications :

• Essential – DEC in administration / minimum 5 years of experience in a similar position
• Essential – Experience in a manufacturing environment
• Essential – Knowledge of the microsoft suite office
• Essential – Knowledge of an ERP system
• Asset – Knowledge of the EPICOR system
• Asset – Understanding of mechanical plans and drawings

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Manufacturing

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