Customer Success Specialist (Support)

Strutta; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in social media contests is seeking a Customer Success team member for a one-year term. The role involves supporting users in developing social promotions using their online platform. Ideal candidates have experience in customer support and thrive in independent work environments.

Qualifications

• 3-5 years’ experience in a support capacity.
• Experience in a software environment.

Responsibilities

• Enable diverse users and partners to develop social promotions.
• Provide customer support through phone and email.

Skills

Problem Solving

Communication

Customer Service

Tools

ZenDesk

Desk.com

Job description

Strutta is currently seeking a Customer Success team member for a one-year term (maternity).

Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver that has served some of the largest consumer brands in the world over its 9-year existence.

We are currently looking for a support delivery expert to cover our Customer Success function for a 1-year term. You’ll be enabling a highly diverse group of users and partners as they work to develop social promotions for their brands using our online platform.

You :

• Have 3-5 years’ experience in a support capacity
• Love problem solving and feel comfortable in high-pressure situations
• Have worked in a software environment before
• Are a strong communicator and execellent provider of customer service, both over the phone and through email
• Are comfortable in ZenDesk, Desk.com, or an equivalent support platform
• Enjoy using social media, and are active on at least a few channels
• Thrive in a self-driven, independent work environment
• Feel comfortable using a Mac or a PC

It would be nice if you :

• Are flexible with availability / times of work
• Have experience with Quality Assurance / testing
• Have worked in a SaaS environment before
• Understand the objectives of digital marketers