Customer Success Specialist (Product Specialist / Exercise Physiology)

VO2 Master; Vernon; On-site; CAD 50,000 - 85,000; Full time

Job summary

VO2 Master, a leader in portable VO2 analysis, seeks a Customer Success Team member. The role focuses on customer support and administrative tasks, requiring background in health and fitness. Join a thriving team in Vernon, BC, with opportunities for growth and competitive benefits.

Benefits

Dental care

Disability insurance

Extended health care

Life insurance

Paid time off

Vision care

Qualifications

• Post-secondary education in related fields is considered an asset.
• Experience in Health and Fitness fields preferred.
• Customer support and technical support experience advantageous.

Responsibilities

• Provide customer support via email, phone, and Zoom.
• Ensure customer proficiency with products and follow up on purchases.
• Manage basic administrative tasks, including CRM updates.

Skills

Customer Support

Team Collaboration

Product Knowledge

Technical Support

Education

Bachelor's Degree in Health, Fitness, or Kinesiology

Tools

CRM software

Paypal

Microsoft Excel

Job description

About VO2 Master

VO2 Master is the the world’s leading portable VO2 Analyzer with a strong international brand. Our flagship product accurately measures metrics such as VO2 Max, a strong indicator of cardiorespiratory fitness and longevity. Our products are used world-wide by leading professional athletes and teams, coaches, universities and wellness clinics. Our company is experiencing rapid growth as the industry shifts to portable metabolic analysis and we are looking to add to our dynamic team. Our headquarters are based in Vernon, BC.

About you:

We are looking for a person to work as part of our Customer Success Team. Practical experience in any of the following the follow industries and professions will be an asset for this role: sports coaching, health and wellness coach, exercise science / physiology.

The successful candidate will be engage with customer by various methods (phone, email, zoom) with respect to product training / onboarding, data analytics, protocol design, and application of results. The job also involves taking on some basic aspects of technical support.

An outgoing personality and comfort talking with people is critical for the job. Future roles may involve travel for tradeshows and to provide customers with executive onboarding / product training.

Key Responsibilities:

1. Customer Support

• Work as part of a team in a high paced office environment
• Develop a high level of Product Knowledge
• Inbound support cases - by email, zoom calls. Helping customers with product proficiency, test interpretation, diagnostics.
• Outbound support - Contact points directly following purchase and at 11 months to ensure the customer has all the information required to be successful with their product.
• Outbound support - provide quotes and process 'service deals'

2. Administrative duties

• Learning how to navigate and update the CRM system. Full training will be required and experience with CRMs is not a job requirement.
• Proficient in Paypal and invoicing
• Candidate needs to be computer proficient, handy in excel and other software applications.

Extensive training will be provided for this role.

Why work with us?

• Work in a fast paced office environment with like minded professionals
• We are growing and succeeding with sales around the world, working with and endorsed by world champion athletes
• Opportunity to grow with us.
• Full time position, working with a team in the Vernon B.C. Office.
• Competitive pay and benefits.

Qualifications:

A post secondary education Health, Fitness, Kinesiology is considered an asset for this job. Fitness trainer certification and/or Exercise Physiology cert is also an asset (e.g. CPT, CSCS, BCRPA, NCSM, CSEP etc).

Work Location: In person

Job Type: Full-time

Pay: $50,000.00-$85,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (required)

Experience:

• Health and Fitness related field: 5 years (required)

Work Location: In person