Customer Success Specialist

Snaile Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the transportation and logistics industry seeks a Customer Support Specialist for their Toronto office. This entry-level role requires excellent problem-solving and communication skills, offering a dynamic environment where you will manage customer interactions and enhance client relationships. Join their team to contribute to a smooth operational flow while developing your skills in customer service.

Qualifications

• Excellent problem-solving and communication skills required.
• Previous experience with a ticketing system is considered an asset.
• Experience handling phone and email support is preferred.

Responsibilities

• Field questions and concerns from residents and property managers.
• Solve issues in real-time and manage customer accounts.
• Generate monthly and quarterly reports related to locker usage.

Skills

Problem-solving

Communication

Organization

Attention to detail

Adaptability

Tools

Ticketing system

Job description

Direct message the job poster from Snaile Inc.

This role is primarily a communications position that requires a high level of professionalism, empathy, and clarity in every interaction. You are patient, articulate, and solution-oriented. You thrive in a fast-paced, dynamic environment and are capable of juggling multiple high-priority tasks with ease. Your ability to solve problems thoughtfully and efficiently sets you apart.

Responsibilities:

Fielding questions and concerns from residents and property managers via phone and email

Solving issues in real-time with informed direction and a cheerful, professional tone

Managing customer accounts to maintain and foster strong client relationships

Generating monthly and quarterly locker usage reports

Using ticketing software to manage and track support requests efficiently

Creating internal reports related to customer service metrics and call center performance

Performing other customer support-related tasks as needed to ensure smooth operations

Requirements:

Excellent problem-solving and communication skills

Highly organized with exceptional follow-through abilities

Ability to adapt and pivot quickly in a fast-paced environment

Strong attention to detail

Previous experience with a ticketing system is considered an asset

Experience handling phone and email support is preferred

Proficiency in French is considered an asset

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Transportation, Logistics, Supply Chain and Storage

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