Customer Success Specialist

Auctria; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fundraising platform company is seeking a Customer Success Specialist to provide support to users across Canada. This remote role involves assisting nonprofits with their events, utilizing strong communication and tech skills. Ideal candidates will have customer support experience, be comfortable with Excel, and be detail-oriented. Join a passionate team and help organizations thrive.

Qualifications

• Minimum customer support experience using email, chat, or Zoom required.
• Good communication skills and tech-savvy approach needed.
• Fluent English and eligibility to work in Canada are essential.

Responsibilities

• Support users via email, chat, and occasionally calls.
• Troubleshoot and resolve issues quickly.
• Collaborate with the remote team to improve processes.

Skills

Customer support experience

Great communication skills

Tech-savvy

Comfortable with Excel

Attention to detail

Tools

Slack

Notion

Intercom

Enchant

Job description

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, Canada)

https://auctria.com

Love helping people? Passionate about nonprofits? Join our team!

Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

What You’ll Do:

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

What You Bring:

• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills
• Comfortable with Excel and basic web design
• Strong attention to detail and organization
• Eligible to work in Canada with fluent English

Bonus Points for:

• Experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant
• Remote work experience & self-starter mentality

Schedule:

Choose between:

• 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM PT)
• 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM PT)

First Test:

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good?

Apply now and grow with Auctria.