Customer Success Specialist

Marlow Hiring; Ottawa; Hybrid; CAD 44,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off and holidays

Hybrid work flexibility

Career growth opportunities

Job summary

Marlow Hiring is seeking a Customer Success Specialist to support onboarding, retention, and customer satisfaction in Ottawa. You will build strong relationships, answer questions, and help customers derive maximum value from products and services.

The role is full-time, permanent, and hybrid, with 0-2 years of experience required. A Bachelor's degree (or equivalent) is preferred, and CRM proficiency is expected. Compensation ranges in CAD and offers health benefits and career growth.

Qualifications

• Bachelor's degree preferred, or equivalent customer service experience.
• 0-2 years of experience in customer success, support, or account management.
• Strong communication and relationship-building skills.
• Comfortable with CRM software.
• Problem-solving mindset with a customer-first approach.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Support new customer onboarding and setup
• Respond to customer questions and resolve issues promptly
• Monitor customer usage and proactively address concerns
• Support renewal and retention efforts
• Gather customer feedback to inform product or service improvements
• Maintain accurate customer records in the CRM
• Collaborate with sales and support teams on customer needs

Skills

Communication

Relationship building

Customer-centric mindset

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

We are hiring a Customer Success Specialist to support customer onboarding, retention, and satisfaction. You'll build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services.

Job Details

Customer Success Specialist

Employment Type: Full-Time, Permanent

Work Arrangement: Hybrid

Experience Required: 0-2 years

Salary: $44,000-$54,000/year

Job Summary

We are hiring a Customer Success Specialist to support customer onboarding, retention, and satisfaction. You'll build strong relationships with customers, answer questions, and help ensure they get the most value from our products or services.

Responsibilities

• Support new customer onboarding and setup
• Respond to customer questions and resolve issues promptly
• Monitor customer usage and proactively address concerns
• Support renewal and retention efforts
• Gather customer feedback to inform product or service improvements
• Maintain accurate customer records in the CRM
• Collaborate with sales and support teams on customer needs

Requirements & Qualifications

• Bachelor's degree preferred, or equivalent customer service experience
• 0-2 years of experience in customer success, support, or account management
• Strong communication and relationship-building skills
• Comfortable with CRM software
• Problem-solving mindset with a customer-first approach
• Ability to manage multiple accounts simultaneously

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Hybrid work flexibility
• Career growth opportunities

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.