Customer Success Specialist

Jobtailor; Montreal (administrative region); On-site; CAD 34,000 - 52,000; Full time

Job summary

Jobtailor in Montreal, QC, is seeking customer service professionals to deliver empathetic, high-quality support in a fast-paced contact center. You will handle routine account updates and time-sensitive transactions while resolving varied inquiries from shareholders.

Daily communication with clients in the United States and Europe; training provided; emphasis on trust, accuracy, and calm under pressure; English proficiency required with French optional.

Qualifications

• Strong customer service skills.
• Empathy and readiness to help, especially in challenging situations.
• Clear and confident communication; ability to stay calm under pressure.
• Ability to handle a wide range of calls, from routine inquiries to sensitive conversations.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfort using technology to support customer needs.
• Strong verbal communication skills.
• Ability to build trust.
• Accuracy and high attention to detail.
• Proficiency in English required.
• Bilingual French and English preferred but not required.
• Ability to work Canadian holidays, with some exceptions.

Responsibilities

• Deliver high-quality, empathetic, and exceptional customer service in the contact center.
• Handle routine account updates and complex, time-sensitive transactions.
• Resolve varied inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology.
• Communicate daily with clients based in the United States and Europe.
• Build trust and maintain accuracy and attention to detail.
• Participate in comprehensive training designed to support role success.

Skills

Customer service

Empathy

Clear communication

Problem-solving

Multitasking

Technology use

Verbal communication

Job description

• Deliver high-quality, empathetic, and exceptional customer service in the contact center
• Handle routine account updates and complex, time-sensitive transactions
• Resolve varied inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology
• Communicate daily with clients based in the United States and Europe
• Build trust and maintain accuracy and attention to detail
• Participate in comprehensive training designed to support role success

Requirements

• Strong customer service skills
• Empathy and readiness to help, especially in challenging situations
• Clear and confident communication; ability to stay calm under pressure
• Ability to handle a wide range of calls, from routine inquiries to sensitive conversations
• Strong problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfort using technology to support customer needs
• Strong verbal communication skills
• Ability to build trust
• Accuracy and high attention to detail
• Proficiency in English required
• Bilingual French and English preferred but not required
• Ability to work Canadian holidays, with some exceptions

Core Competencies

Demonstrates strong customer service capabilities with a focus on empathy, problem-solving, and effective communication. Proficient in handling diverse inquiries while maintaining accuracy and attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Skills
• Problem-Solving Skills
• Clear Communication
• Attention to Detail
• Bilingual French and English

ATS Optimization Keywords

Hard Skills

• Proficiency in English
• Multitasking
• Technology Utilization

Soft Skills

• Empathy
• Interpersonal Skills
• Calm Under Pressure
• Trust Building

Industry Keywords

• Contact Center
• Client Inquiries
• Time-Sensitive Transactions
• Routine Account Updates